Episode 051: Measuring Your Customer’s Experience
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, about the importance of measuring your customer’s experience.
You will learn:
- Why measuring your customer’s experience is critical to improving the customer service your organization delivers.
- What the best types of measurement tools to get the highest response rate and most accurate information are.
- Which KPIs (Key Performance Indicators) are the ones you should be tracking.
- How to create a ROX (Return on Xperience) dashboard to hold everyone in your organization accountable.
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH
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