I have never been a collector of objects. I’m not too nostalgic about things, at least not anything physical. However, I realize that I have collected something very special and priceless my entire life. People compliment me on my collection all the time. I constantly stress to my three sons and all my employees that they should collect the same things I do since I believe what I collect is the best gauge of a person’s character.
What I collect are relationships with rare people. The keyword is “rare,” for I am extremely choosy. I collect relationships with uncommon, loyal, unique, highly moral, genuine, and, most importantly, POSITIVE people.
“If I am judged by the people I surround myself with, I am a champion.”
No One Succeeds Alone
I attribute 100 percent of my success to the collection of relationships I have, from my closest friends, mentors, managing partners, leaders in my businesses, long-term employees, and customers who have become more than just business associates to family members, my sons, and my significant other. Every one of them embodies the qualities of the list above. I want to be guilty by association.
Whether you ran a marathon, competed in an ironman, built a multimillion-dollar business from the ground up, found a cure for cancer, ended poverty, or created world peace, you didn’t do it alone. It is important to recognize that you had help every step of the way. All our accomplishments are the result of hundreds of contributions throughout our lives. Many we remember, many we don’t, because most affected us subconsciously. These moments affected our minds, our character, why we think the way we do, why we work so hard, why we are OCD about certain things, and why we have the will to never quit and never give up.
You are the average of the five people you spend the most time with. If that statement bothers you, do something about it, both personally and professionally. It is important to recognize the contributions of others. They may be the leading cast members in our life—our parents, friends, coaches, teachers, bosses, siblings, significant others, coworkers, vendors, customers, and employees. There are also many support characters in our journey of success: trainers, assistant coaches, janitors, neighbors, babysitters, people from our community, and casual acquaintances. Remember the people who believed in you before you believed in yourself.
I know for me personally, the only reason why I accomplished certain things earlier in my life was because I didn’t have the heart to let down people who believed in me. Remember those who gave you a second (and third and fourth) chance, allowed you to screw up and gave you the opportunity to make it right.
No Such Thing as a “Self-Made Man”
I have the greatest job ever. When I am fortunate enough to get a standing ovation after a presentation, I wish my team could be on stage with me basking in that ovation. It takes a lot of people behind the scenes to make me look good. My amazing support team helped the client choose me for their event and took care of the logistics, prep work, scheduling, flights, and hotels. The team does their job so well that it allows me to focus on creating content and better deliver a customized presentation for a particular audience. It doesn’t seem fair that I am the one on stage enjoying an audience’s ovation when so many others deserve the credit.
Marketing innovator Ekaterina Walter wrote in her blog that “Everything in life is built on relationships. There is no such thing as a ‘self-made man.’ And if anyone tells you otherwise, that person doesn’t understand the power of partnerships, the power of network, the power of generosity.”
“You’ll be left with an empty feeling if you hit the finish line alone. It is much more rewarding when you cross the finish line as a team. Don’t forget about the people who helped you, pushed you, and believed in you.”
Everyone you spend time with influences you, either negatively or positively. True friends are those who really know you but who love you anyway. Life is relationships, the rest is just details. The most important aspect of life is focusing on building relationships and trying to make people’s lives better.
Visionary Police Chief Johnny Jennings Keynoting 2021 Customer Service Revolution
We are so thrilled to announce that Charlotte Police Chief Johnny Jennings will be speaking at this year’s Customer Service Revolution. Chief Jennings is a true visionary. He is the first Police Chief to revolutionize policing. He wants Charlotte to be known as the Chick-fil-A of policing. Jennings wants his 2,500 employees (officers and non-officers) to leave a positive impression on every interaction they have regardless of the circumstances. This is a novel approach, especially considering the stigma police have gotten over the last 18 months.
Jennings isn’t just talking about it. He has put a significant amount of resources towards making Charlotte world-class at customer service. Including having a CXO (Chief Experience Officer)! I guarantee no police department in the US or world has that position. What Chief Jennings and CMPD are doing is a total game-changer for policing and the public stereotype. The ongoing commitment CMPD is making, will not only raise the bar for police departments, but businesses from other industries will want to replicate what is happening in Charlotte.
The Great Leadership Skill We Can Posses
𝐋𝐢𝐯𝐞 𝐖𝐞𝐛𝐢𝐧𝐚𝐫 𝐰𝐢𝐭𝐡 𝐉𝐨𝐡𝐧 𝐃𝐢𝐉𝐮𝐥𝐢𝐮𝐬 – 𝐇𝐨𝐰 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝 𝐚 𝐋𝐮𝐜𝐫𝐚𝐭𝐢𝐯𝐞 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
Register to attend this live webinar with 𝐉𝐨𝐡𝐧 𝐃𝐢𝐉𝐮𝐥𝐢𝐮𝐬 – 𝐇𝐨𝐰 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝 𝐚 𝐋𝐮𝐜𝐫𝐚𝐭𝐢𝐯𝐞 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 𝐁𝐮𝐬𝐢𝐞𝐬𝐬 on Wednesday August 18th and find out how you can start a business around your passion and grow it to six figures, working just a few days a week.
- What it takes to become a successful coach and business owner
- How to find your first clients
- The formula to follow to ensure your success
- The benefit a community plays when you’re a solopreneur
- How to earn six figures your first year
- Who should apply to become a CX Coach
Register for the 2021 Customer Service Revolution October 5th – 6th in Cleveland Ohio
We are offering both in-person and virtual options for the two-day 2021 Customer Service Revolution. For the ultimate experience and peace of mind of our in-person attendees, we will take every safety precaution. As a result, we will be limiting the number of in-person tickets that we can sell. Our virtual tickets will also provide access to every speaker that the in-person event will.
Your future success will be determined by your customer experience strategy and the percent of customers you create that cannot live without your company.