055: The Weather Report Challenge

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best and easiest way to find out if your employees have extremely high service aptitude and if your company is obsessed with customer service. 

You will learn:

  • If your employees are not providing the same level of customer experience every single time, then you’re going to get an employee roulette.
  • Call your company and ask whoever answers the phone if they can tell you what the weather is.
  • How Zappos and John Robert’s Spa employees responded to the weather report challenge.
  • Why a lack of customer service aptitude is not the fault of your employees but of the culture or lack of customer service training.
  • Your employees’ reform is based on the service aptitude of every single employee.
  • Having such a strong customer service culture that no request is outside of your employees’ job descriptions

Resources mentioned:


Zappos call: https://www.youtube.com/watch?v=qnAQYeUUj_E

John Robert’s Spa call: https://www.youtube.com/watch?v=LxCo6aPUd_U

The Customer Service Revolution Podcast: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH: https://customerservicerevolution.com/

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.