061: Why Your Doctor, Lawyer, & Accountant Suck at Service
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the top 4 reasons why the majority of businesses from the medical, financial, and legal industries are so archaic in the client experience they deliver.
You will learn:
- Why doctors, lawyers, and accountants don’t have time to focus on strong business practices, building a strong corporate culture, or creating a world-class client or patient experience
- How technical brilliance has become a commodity
- Why there’s a need for non-technical senior leaders to help run these industries
- Why these industries need to train not only in technical skills but also in non-technical and soft skills to increase their service aptitude
Resources mentioned:
The Customer Service Revolution Podcast
Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH
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