In the new reality, most businesses are realizing they have to offer hybrid, flexible, work-from-home (WFH) models to their employees. Studies show that 60% of women and 52% of men say they would quit if they couldn’t work remotely at least part of the time. While 80% of women and 69% of men say remote work options are a top consideration of a new job.
Having said that, there are several negative side effects resulting from WFH. Employees feel emotionally neglected and professionally isolated, as well as a lack of energy, collaboration, and a sense of work community. An amazing best practice we have found that really addresses those potential issues is what we like to call “The Weekly Team Rally” which are held once a week, on zoom, and lasts about an hour. We recommend small teams no larger than 12 employees.
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Let me clarify a few of the not-so-obvious items are on the agenda.
#6 Discuss one thing from our Credo Card (see below): we focus on one item—it could be our Customer Service Vision statement, one of the three pillars, or a never and always and give examples of how we execute it in our daily interactions with our clients.
#7 Employee FORD (Family, Occupation, Recreation, & Dreams) Trivia: we share FORD and guess which employee we are talking about.
#8 “Give More” shout outs: every employee on the virtual meeting must recognize one employee, also on the meeting, for giving more in their job, going above & beyond for them or the company.
#9 At Your Service: we find out who needs any help, advice, or expertise on something they are working on. We don’t discuss or help during the Team Rally, we just coordinate who can help and they take it offline.
#10 Parking Lot: something someone needs to discuss, share, or ask the rest of the team.
#11 Big Talk questions: a game we play asking each employee one deep question that results in a thoughtful answer which gives insight about the employee to the rest of the team.
Whether your team is working virtually or in-person, The Weekly Team Rally is a fantastic exercise to:
- build stronger emotional connections with co-workers and their leaders
- help humanize each person
- bring more energy, collaboration, and a sense of work community
- tie the employees’ role directly to the company’s sense of purpose
Episode 060: How to Attract a Bunch of Tesla Driving, Peloton Riding, Starbucks Drinking, Apple Using, lululemon Wearing Customers
Chief Revolution Officer John DiJulius of the DiJulius Group discusses what it takes to attract a bunch of Tesla driving, Peloton riding, Starbucks drinking, Apple using, lululemon wearing customers. Those brands are not trying to be for all people. They are unique, almost exclusive, yet have a cult-like customer base. Their customers are looking for superior products and services wrapped in a compelling experience that makes them feel better about themselves. Those brands are a status symbol of a lifestyle. They offer customers emotional affirmation. An affordable luxury that says if I buy this, I will be hipper, more attractive, more intelligent, more popular. Listen to Podcast 60.
Join us for 2 Upcoming Webinars (both complimentary):
- Is it time for a CXO (Chief Experience Officer)?
- When is it time to hire/promote a CXO?
- Where do CXO’s come from?
- How to prepare and train a CXO
- How to hire/promote the right CXO
- What should a CXO be responsible for?
Oct 28, 2021, 11:00 AM (EST) Register for the webinar now
- Creating a Culture that Attracts and Keeps the Best Talent
- Understand what is causing the great resignation era
- Solving the Work from Home (WFH) quandary
- Eliminate poor performers
- Build a culture employees love
Nov 4, 2021, 11:00 AM (EST) Register for the webinar now
Are you waking up before your alarm goes off, throwing the covers off, and jumping out of bed because you are so excited about your workday, your career, and the impact you are having? Believe it or not, there are a lot of people who do feel like that. Maybe it is time you become one of them.
CX Coach Camp November 15-18, 2021
The DiJulius Group is holding their next CX Coach Camp, training passionate CX (Customer Experience) Coaches. These entrepreneurs will be licensed to train businesses on the exact same methodology that has been used with the best customer service companies from all over the world, to start their own six figure coaching business. Become a licensed Customer Experience Coach—register for November’s Coach Camp, November 15-18, 2021.
Next CX Coach Camp November 11/15/2021 – 11/18/2021 – Register Now
The 2022 Customer Experience Executive Academy – Register Now