067: Lead Well

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable Leadership. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken has learned the key disciplines that make a great leader.

Learn the Lead Well 10:

#1: Lead Yourself First

#2: Set and Clearly Communicate Your Vision

#3: Set and Achieve Goals that Align with Your Vision

#4: Listen Well

#5: Lead with Kindness

#6: Hire Quality People

#7: Create a Culture of Loyalty and Satisfaction

#8: Hold Yourself and Others Accountable

#9: Lead with Courage

#10: Give Back

Resources mentioned:

The Customer Service Revolution Podcast 

Lead Well: 10 Steps to Successful and Sustainable Leadership

Customer Experience Executive Academy 

Customer Experience Executive Online Academy 

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