The DiJulius Group’s Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies can turn upset customers into brand evangelists.
You will learn:
- How to anticipate your service defects and put protocols in place to make them right
- How to be prepared and equipped to respond to predictable customer challenges: shipping delays, long hold times, products out of stock, etc.
- Training employees to have full awareness of the potential service defects that commonly arise at each stage of the customer’s journey
- How to train and empower your employees