Episode 085: How to Deal with the Critics & Cynics in your Organization

Every one of us has three groups of people in our lives and businesses. We have the believers,  the fence-sitters, and the critics and cynics. The percentages of each group may be different for each of us but we all deal with these three groups.

The question is, what do we do about that third group? How do we deal with the critics and cynics in our organizations?

Chief Revolution Officer John DiJulius of The DiJulius Group discusses this topic in this episode of The Customer Service Revolution. Tune in to learn from him.

You Will Learn:

  1. The mistake we make with critics and cynics.
  2. Where to put your focus.
  3. How to create momentum.
  4. How to be a revolutionary.

Resources Mentioned:

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.