Cleveland rising to the top – There is a lot to love about Cleveland (besides having LeBron James). Our summer and fall seasons are incredible, Cleveland is known for having the leading healthcare facilities in the world, our theatre district is tops, plus the Rock ‘n Roll Hall of Fame — and Cleveland is known for our people. In the heart of the Midwest, Cleveland has the best people! They’re grounded, loyal, and have amazing family values. However, that isn’t all Cleveland is known for.
A Revolution started in Cleveland and now is global – Cleveland has emerged as the Customer Service Capital of the World. So many companies that are headquartered in Northeast Ohio are known as best-in-class in Customer service in their industries: companies like Progressive Insurance, TravelCenters of America, The Cleveland Clinic, John Robert’s Spa, Westfield Insurance, and Nestle. A key reason for this emergence of superior service is The DiJulius Group. Also headquartered in Cleveland, TDG is the leading authority on world-class Customer experience. TDG consults with top Customer service companies all over the world such as Starbucks, The Ritz-Carlton, Lexus, Nordstrom, Anytime Fitness, NewDay USA, and Chick-fil-A. The DiJulius Group’s mission is to change the world by creating a Customer service revolution. Its president, John DiJulius, has written three books, most recently, The Customer Service Revolution, which came out in January, 2015, and immediately hit #1 on Amazon.
The #1 Customer Service Conference in America – In 2009 The DiJulius Group launched the annual Secret Service Summit, held annually in downtown Cleveland. It has sold out the last five years and has emerged as the #1 Customer service conference in the world. More than 500 business leaders come from all over the US, and from as far-away places as Israel, Australia, Mexico, and Canada. The Secret Service Summit is a two-day conference featuring the top Customer service speakers, authors, and brand executives. The 2015 Secret Service Summit will be held on September 29th & 30th at the Cleveland Convention Center. This year’s lineup of speakers is probably the strongest compilation of Customer Experience experts and executives from world-class brands.
The Harvard of CX – Cleveland is also the home of one of the first academies for senior corporate executives and leaders to train exclusively on the entire Customer Experience. The fastest growing C-level position popping up in the corporate world is CCO—Chief Customer Officer, also known as the CXO (Chief Xperience Officer). With the rapid growth of the CCO and CXO positions in businesses today, a tough challenge has been getting these executives the proper Customer service training needed to lead an entire company’s experience and all the components that go along with that responsibility. While MBA programs have prepared leaders for accounting, finance, marketing, HR, and operations management, there remained a need for education to design and manage the Customer’s experience. As a result of this demand, educational resources like the Customer eXperience Executive Academy has been created so companies from all over the world can send their Customer service leaders for comprehensive training and certification on all the facets and responsibilities that fall under Customer experience.