The Shocking Decision – By now you have heard that LeBron James is headed back to play for the Cleveland Cavaliers, the place he grew up. Like LeBron, I love Cleveland, it is my home and I am very proud of it. However, to be honest, I never thought Cleveland had a chance to get LeBron back. Why would he return? Why would he choose Cleveland, Ohio, over Miami, Florida? The contract was exactly the same. Miami is thought of as one of the best cities in US, and Cleveland is stereotyped as one of the worst. Miami has the better weather, nightlife, and beaches. Miami has been to the NBA finals the last four consecutive years and has won the championship twice. Cleveland has not won any championship in any major sport since 1964. Seems like an easy decision for any professional athlete, especially one like LeBron who could be considered the best of all time; that is if he wins several more championships. So you can see my total shock when he announced he was coming back to Cleveland.
LeBron’s Essay – After reading LeBron’s letter, announcing why he choose Cleveland, I was blown away, inspired, motivated, and gained so much respect for him as a person because of what he wanted to do for the city and people of the region.
Whether you are a sports fan or not, you must read LeBron’s essay.
Captain Q-Force retires – Ara Bagdasarian, Executive Vice President of TravelCenters of America, will be retiring in 2014, after 36 years with TA. For the past six years The DiJulius Group has been fortunate to work with Ara and his team, helping them create a Customer Service Revolution, which they call the “Q-Force Revolution,” within TravelCenters. Ara’s vision and relentless passion helped turn TA from an average truck repair Customer service company to one that delivers a superior class of Customer experience. It was Ara who was responsible for the Day in the Life of a Truck Driver video, which eventually inspired dozens of businesses to create their own day in the life of a Customer video. “The Q-Force Customer experience project and the impact it has had on so many people’s lives is one of the highlights of my career,” Bagdasarian said. The DiJulius Group would like to thank Ara Bagdasarian for his commitment to the Customer Service Revolution and literally changing the world!
Cleveland is The Customer Service Capital – The DiJulius Group has created the #1 Customer Service Conference ever produced. The next Secret Service Summit will be held this November 5th & 6th in Cleveland, Ohio. This is a two-day, international seminar dedicated exclusively to world-class Customer service. There will be more than 10 presenters over two days sharing their different expertise at this year’s event. The lineup includes respected authorities, authors, consultants, and top-brand executives who run world-class Customer service organizations. They know how to provide superior Customer service while still operating a growing and profitable business in today’s economy.
2014 Secret Service Summit- The 2014 Secret Service Summit is guaranteed to be the best ROI of any professional development training/seminar you have experienced. The Secret Service Summit will enable your management team to return with a solid plan to take your company’s Customer experience to the next level and make price irrelevant. Meet this year’s speakers!