Now Hiring Chief Xperience Officer – For the last three years the fastest growing C-level position in the corporate world is CCO-Chief Customer Officer, also known as the CXO (Chief Xperience Officer). Today, many of The DiJulius Group’s consulting clients are looking to hire a CXO. If you know of any good candidates who have the qualifications and passion to lead a company’s Customer Experience, please have them send their resume to Nicole@thedijuliusgroup.com and we will share with our consulting clients who are looking to hire. Must be willing to relocate.
A burger & fries chain is a winner of the Malcolm Baldrige National Quality Award – The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and non-profit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. This makes it all the more surprising that Pal’s Sudden Service was the first restaurant chain to win the coveted award. Pal’s Sudden Service outperforms all national burger chains in Customer satisfaction, health scores, Customer retention, order accuracy, drive through wait times and profitability. The company employs more than 900 people who are engaged in fulfilling Pal Barger’s Customer Service Vision by delighting every Customer – one transaction at a time.
Pal’s Business Excellence Institute – David McClaskey is the President of Pal’s Business Excellence Institute. The mission of the Institute is to inspire and enable leaders to achieve operational excellence. Pal’s Sudden Service has four times the repeat business of national brands, four times faster service than that of the best competitors (a car leaves the drive thru line every 18 seconds), more than 10 times better order accuracy, has some of the highest levels of Customer hospitality rankings, and has half the employee turnover of the industry.
We are bringing Pal’s Business Excellence Institute to you – How would you like your company to provide a consistently great Customer service experience? Not just some of the time, but all of the time. Learn the principle on which this superb execution is based. Formulate how you might use this principle in your company to consistently “Wow” your Customers with great hospitality … every time. David McClaskey will be doing two breakout sessions at this year’s Secret Service Summit September 29th – 30th, titled Customer Service Experience: It’s all in the Details
Secret Service Summit Breakouts Session Topics – Make sure you and your team review the following breakout session topics so you can divide and conquer while you are attending the 2015 Secret Service Summit. There will be four (4) breakout sessions going on simultaneously during three time slots. It will be impossible for you to see each breakout. That is why you need to strategize who should attend which breakout so you can best utilize your time and resources. The summit breakout speakers have an incredible wealth of expertise in their area. Here are all the breakout sessions for the 2015 Secret Service Summit
- Is It Time to Hire a CXO?…presented by Dave Murray
- How to Achieve Breakthrough Execution and Accelerate Growth…presented by Patrick Thean
- Winning in Your “People” Business…presented by Sheldon Harris
- The Two Most Important Skills in Customer Service…presented by Holly Stiel
- And Then Some: The Art of Exceeding Expectations…presented by Amanda Johns Vaden
- Driving Franchise Engagement: A B2B Results Story…presented by Tracey Moss
- Creating a World-Class internal Culture…presented by Dave Murray
- Customer Service Experience: It’s all in the Details Multi Unit Operational Excellence…presented by David McClaskey
- Turn your Contact Center into a Relationship Center…presented by Dave Murray