Amanda Johns Vaden is the world’s leading expert on reducing client turnover. Her signature program is called & Then Some: The Art of Exceeding Expectations and it focuses on helping businesses and salespeople grow sales by retaining and strengthening relationships with their existingclients. Amanda is one of the Founding Partners at Southwestern Consulting™, which is now a multi-million dollar sales consulting organization with more than 115 team members that have helped more than 7,000 sales teams in 35 countries.
As an actual practitioner of professional selling – and not just a teacher – Amanda personally produces over $1 million in revenue every year. Her personal clients include companies like Bridgestone, DIRECTV, Verizon Cellular Sales, Budget Blinds, Wells Fargo and AFLAC just to name a few. She is the author of a popular online training course called 4-Dimensional Follow Up: How to Increase Client Retention and Develop Customer Loyalty.
Listen to Dave Murray’s interview with Amanda to learn more about her Secret Service Summit breakout presentation!