The 2017 Secret Service Summit

  • Early Bird registration for the summit ends March 31.

  • America’s #1 Customer Service Conference shares insight, knowledge, and strategies from sought after customer experience experts.

CLEVELAND, March 2017 / — The DiJulius Group has announced Daniel Pink, Mel Robbins, and a best in class lineup, will join THE authority on Customer Service, John DiJulius, at the 2017 Secret Service Summit ( this October, 26 & 27.


**Meet this year’s speaker lineup at the premier #cx #custserv event of 2017 #secretservicesummit:

Only once a year senior executives from all over the globe congregate downtown Cleveland, Ohio, to join the customer service revolution.  With service levels at a low, delivering world-class customer Service to your customers, clients, patients, becomes the only competitive advantage.  Regardless of company size or industry, leaders from companies like Starbucks, Chick-fil-A, Domino’s, Nordstrom, Anytime Fitness, State Farm Insurance, The Cleveland Clinic, NewDay USA, Nestle, The Maids International, make it to the Secret Service Summit to learn the secrets to making price irrelevant to their customers.

“The DiJulius Group and John reinforce one of our Core Values of providing Veteran families World-Class Customer Service. The Secret Service Summit is a unique and different opportunity that is focused on the strategy of what it means to provide a Best-in-Class experience for our customers”, says Rob Posner, CEO of NewDay USA (

Join the world’s most sought after and experts as they pay tribute to the one aspect of business that remains the secret to success: the customer experience.  As authors, leading edge thinkers, and visionaries, they have developed systems and methodologies used by world-class Customer service leaders in every industry.

“If we could shut down our global network of 3,000 + franchised units for two days and send them to the SSS, we would.  Every stakeholder in your business will benefit!”, says Chuck Runyon, CEO of Anytime Fitness (

About The DiJulius Group

The DiJulius Group (, headquartered in Cleveland, Ohio, is the authority on customer experience consulting. The DiJulius Group’s relentless mission is to help organizations change the world by creating a customer service revolution.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.