Here are the 10 short videos on Customer Service that everyone in your organization should watch. Subscribe to The DiJulius Group’s YouTube channel for more great content!
3. The ZAPPER!
WHY IS AN INVESTMENT IN CUSTOMER SERVICE NECESSARY?
- On average, 52% of Customers will buy more and pay more because of good Customer experience
- 85% of Customers are willing to pay up to 25% more to ensure superior service
- Every $1 invested in Customer Service yields a $3 return
- A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
- Customer Service training increases employee motivation and engagement
Let’s talk about how we can help your business grow by improving your customer’s experience. Contact Claudia at Claudia@thedijuliusgroup.com or 440-484-2377 today!