Customer Service Videos to Share

Here are the 10 short videos on Customer Service that everyone in your organization should watch. Subscribe to The DiJulius Group’s YouTube channel for more great content!

1. Meet as Strangers, Leave as Friends

2. The 4 Most Powerful Words You Can Say or Hear

3. The ZAPPER!

4. My Favorite Color Is Yellow

5. Helping Starbucks Create Their Customer Service Vision Statement

6. Leave It At The Door, The Customer Is Paying For Their Experience Not Yours

7. While It May Not Be Your Fault, It Still Is Your Problem

8. Sell The Bounce

9. Making Price Irrelevant

10. 6 Things That Makes A Company A Brand People Can’t Live Without

WHY IS AN INVESTMENT IN CUSTOMER SERVICE NECESSARY?

• On average, 52% of Customers will buy more and pay more because of good Customer experience
• 85% of Customers are willing to pay up to 25% more to ensure superior service
• Every $1 invested in Customer Service yields a $3 return
• A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
• Customer Service training increases employee motivation and engagement

Let’s talk about how we can help your business grow by improving your customer’s experience. Contact Claudia at Claudia@thedijuliusgroup.com or 440-484-2377 today!