Customer Service Videos to Share

Here are the 10 short videos on Customer Service that everyone in your organization should watch. Subscribe to The DiJulius Group’s YouTube channel for more great content!

 

IStock 522136670, The DiJulius Group

 

1. Meet as Strangers, Leave as Friends

 

MeetAsStrangers, The DiJulius Group

 

2. The 4 Most Powerful Words You Can Say or Hear

 

4MostPowerful, The DiJulius Group

 

3. The ZAPPER!

 

Zapper, The DiJulius Group

 

4. My Favorite Color Is Yellow

 

ColorIsYellow, The DiJulius Group

 

5. Helping Starbucks Create Their Customer Service Vision Statement

 

StarbuckServiceVision, The DiJulius Group

 

6. Leave It At The Door, The Customer Is Paying For Their Experience Not Yours

 

LeaveItAtTheDoor, The DiJulius Group

 

7. While It May Not Be Your Fault, It Still Is Your Problem

 

NotYourFault, The DiJulius Group

 

8. Sell The Bounce

 

SellTheBounce, The DiJulius Group

 

9. Making Price Irrelevant

 

MakingPriceIrrelevant, The DiJulius Group

 

10. 6 Things That Makes A Company A Brand People Can’t Live Without

 

6things, The DiJulius Group

 

 

WHY IS AN INVESTMENT IN CUSTOMER SERVICE NECESSARY?

 

  • On average, 52% of Customers will buy more and pay more because of good Customer experience000542 4 Th IStock 000017326866Small, The DiJulius Group
  • 85% of Customers are willing to pay up to 25% more to ensure superior service
  • Every $1 invested in Customer Service yields a $3 return
  • A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
  • Customer Service training increases employee motivation and engagement

 

Let’s talk about how we can help your business grow by improving your customer’s experience. Contact Claudia at Claudia@thedijuliusgroup.com or 440-484-2377 today!

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.