Overall customer satisfaction is at 73.6, its lowest point in over 15 years. And since the start of the pandemic, satisfaction has been dropping like a rock. What is behind all the deteriorating customer service? Several things, such as: employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations. Which all results in angry customers.
What needs to be your number one business strategy?
“CX STRONG” (Customer eXperience Strong)
The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.
The 2021 Customer Service Revolution conference was created for passionate leaders who set out to disrupt their industries and become the brand customers and employees cannot live without. Whether you are B2B or B2C, you are really H2H, Human to Human. Join the community of top CX Visionaries from around the world who gather each year to network and inspire one another, and become CX Strong.
You can choose from in person and virtual options for the two-day 2021 Customer Service Revolution, October 5th & 6th, in Cleveland. The amazing lineup is filled with experts selected to help you create an experience that will be your company’s single biggest competitive advantage.
You will learn how to:
Deal with the Great Resignation era
Build a fantastic employee culture that retains your top talent and makes your business the brand where others want to work
Recruit only “A” players and not compromise
Adjust your customer experience in a post covid economy
Manage customer expectations
Keep your customers happy even when you have staff shortages and supply chain issues
Attend for yourself and see why others leave inspired and motivated year after year!
Register today and secure your spot before seats sell out. Don’t want to travel? Check out our virtual ticket option to enjoy the show from wherever you are!
John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.