My Acting Debut / Pope Calls Out Nuns/ Apple Air Tags/Credit Union Best Practice
Our thoughts are with our cherished friends and clients who are affected by the devastating
fires in California. Service is often thought of as something offered to customers or employees, but it’s what builds and keeps communities. For those considering a way to help from afar, here is a vetted list of organizations providing aid.
“It is the greatest of all mistakes to do nothing because you can only do little – do what you can.” – Sydney Smith
“Never worry about numbers. Help one person at a time, and always start with the person nearest you.” – Mother Teresa
My Acting Debut / Pope calls out nuns with RBF / Airlines are now using Apple AirTags to help track lost luggage / Credit Union Best Practice
Movie Unstoppable is on now Amazon 
I am excited to share that Unstoppable has just come out on Amazon. This is an incredible story, and my son Johnni DiJulius has a leading role in the wrestling movie as the arch nemesis. And wait for it…I appear in the movie as well.
Unstoppable is about the remarkable true story of Anthony Robles, born without a right leg and raised by his single mother, Judy Robles (Jennifer Lopez). Despite societal prejudice and physical challenges, Anthony develops a resilient spirit. Anthony ends up wrestling for the NCAA Championship against Iowa’s Matt McDonough (Johnni DiJulius). The film was produced by Ben Affleck and Matt Damon. Unstoppable is available to stream on Amazon.
Airlines are now using Apple AirTags to help track lost luggage
A few years ago, my fiancé Claudia and I were traveling on United Airlines. After boarding a connecting flight, Claudia realized she left her laptop on the first flight. She spent the next few days being told by United that they did not find her laptop. She then went on Apple’s Find My app to try to locate her laptop. The app said it was sitting at the O’hare airport. She then flew to Chicago and showed the United representative exactly where to find it and they did.
Today, Apple AirTags are part of the airline’s luggage recovery. United Airlines and Air Canada have become the first partners to integrate Apple’s new “Find My Share Item Location” feature. This functionality enables travelers carrying an AirTag or any Find My network-connected device to use the Apple Find My app to share the location of lost or delayed luggage directly with the airline’s customer service system. Customers can then provide the shared location link to airline representatives, streamlining the process of locating and retrieving missing bags.
Pope calls out nuns with RBF
Even the Pope is tired of the customer service recession. The head of the Catholic church told a group of nuns to be nicer, stop gossiping, and to smile more. “Sometimes in my life I have met nuns with a vinegar face and that’s not friendly,” the Pope said. “That’s not something that helps to attract people. Vinegar is nasty and nuns with a vinegar face, let’s not even talk about it.”
*Related – Does Your Customer Service Suffer From RBF
CLIENT BEST PRACTICE – By Dave Murray
PSECU ignites a Member Experience Revolution
Pennsylvania State Employees Credit Union (PSECU), a client of The DiJulius Group, focuses on making their member
experience their biggest competitive advantage. Project leads Tammy Heimbaugh, Phyllis Metzler, and Ty Smalstig have created excitement and set the tone for participants by creating a unique and fun invitation for the workshop. Invitations like these do so much to set expectations for the day while relaying the importance of the work. It also does a very nice job of sending the message that this is not a task; it is a privilege to be invited to this workshop, thus setting the tone for an engaged group to hit the ground running.
Here is the PSECU email example. How can you better send the proper message in your future invitations?
Registration Opens Today!
Get Ready For The 2025 Livestream Workshops!
Create Non-negotiable Standards: March 10
Become a Zero-Risk Organization: June 9
Create a Recruiting Experience: September 8
Create an Onboarding Experience: December 1
Are you ready to revolutionize how your organization delivers customer and employee experiences?
Join John DiJulius and Dave Murray of The DiJulius Group for the Experience Revolution Livestream Workshop Series.
This four-part series dives into essential strategies for creating a zero-risk organization, improving recruiting and onboarding experiences, and establishing non-negotiable service standards.
Reserve your spot today:
- Attend any workshop for $249 each
- Unlock the entire series, 4 workshops (plus 2 bonus replays!) for $749
Register Now and Save Your Spot
Now Enrolling!
Become a Certified Experience Executive in 2025
Transforming Leaders – Transforming Experiences – Transforming Cultures
Our Experience Academy courses have been designed to certify people for a new level of leadership, benefiting their career and your organization.
- The Customer Experience Executive Academy enables you to assess an organization’s current state of service and work to build systems to consistently deliver world-class experiences.
- The Employee Experience Executive Academy enables you to assess your current culture and build systems to hire, onboard, train and retain the best employees.
Learn more about the CXEAcademy
Learn more about the EXEAcademy
Schedule a call to discuss registration
Looking for a Keynote Speaker?
Bring John in to your team or event!
Take advantage of special savings when John is in your area. See schedule below, or contact Claudia for details or to be alerted when John is in your area.
