Episode 081: Reducing Customer Rage

April 13, 2022
By: John DiJulius

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.

You will learn:

  • Customer anxiety is at an all-time high
  • How to be aware of empathy fatigue
  • To make employees aware that customers may overreact
  • How to train employees to defuse
  • How to train employees to avoid customer rage
  • To manage customer’s expectations by being totally transparent

Resources mentioned:

 

The Customer Service Revolution Podcast 

 

View John's Demo Video
About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer and employee experience trends and best practices.