Meeting the Expectations of Millennials

5 World-Class Service Companies are Meeting the Expectations of Millennials
“The margin of error for businesses to get the customer experience right has never been more narrow as 68 percent of millennial consumers have stopped doing business with a brand due to a single poor customer service experience. As millennials’ economic influence grows to an estimated $200 billion annually in 2017, it becomes critical to deliver an exceptional customer service experience,” says columnist Ryan Jenkins in his article 5 Ways Millennials are Reshaping Customer Service.

The five companies Jenkins featured in the article were all The DiJulius Group’s clients, Mark Moraitakis, Senior Director, Hospitality and Service Design of Chick-fil-A; Glenn Mueller, President and CEO of RPM Pizza (Domino’s Pizza largest single franchisee); Adam Robinson, CEO of Hireology; Chuck Runyon, CEO of Anytime Fitness; and Tina Hodges, CEO and Chief Experience Officer (CXO) of Advance Financial.

Boulder Crest Retreat Changing Lives
Boulder Crest Retreat is a wellness center dedicated exclusively to our nation’s combat veterans and their families. They are committed to improving the physical, emotional, spiritual and economic well being of this remarkable community of heroes, and ensuring they have the opportunity to succeed in their new mission – a life of passion, purpose and service – here at home. At the 2016 Secret Service Summit, The DiJulius Group donated to Ken Falke, Chairman & Founder of Boulder Crest, to demonstrate our support for the critical part Boulder Crest is playing in the lives of the people who gave us our freedom.

The CXE ONLINE Academy is now available!
It’s what you have been asking for and it begins January 2017, an online course that mirrors the Customer eXperience Executive Academy. The CXE Academy traditional onsite setting has been sold out every year since its inception. Now,whether you are currently a Customer eXperience Executive or you would like to become one, you can study the same content and X Commandment methodology from you own desk, at home, at your own pace. Your intensive online  learning experience includes twelve months of full access to the course series instructional videos, featuring John DiJulius and Dave Murray. These include knowledge checkpoints, course exams, and implementation strategy. Upon your successful completion of the online CXE Academy, you will receive Customer eXperience Executive certification. Most importantly you will have the CX training that less than 1% of Customer Experience Executives have in the world. Enroll now by contacting Claudia at or 440.484.2377 and save $1,000 off the 2017 CXE online Academy tuition.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.