192: From UPS Driver to CX Authority
Podcast Summary:
In this episode, Denise and John discuss John’s journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John’s experiences led him to become a sought-after speaker and consultant. The conversation highlights the evolution of The DiJulius Group and the lessons learned along the way.
Takeaways:
- John always had an entrepreneurial spirit.
- Their salon was created to improve the industry.
- Customer service was the key differentiator.
- Hiring inexperienced staff was a bold strategy.
- Transitioning to speaking was unexpected but rewarding.
- The importance of mentorship and learning from others.
- Building a strong company culture is essential.
- How The DiJulius Group evolved from speaking to consulting.
- Lessons learned shaped future business strategies.
Chapters:
00:00Welcome and Listener Appreciation
01:49John’s Entrepreneurial Spirit and Early Career
05:35The Journey to Opening a Salon
11:09Customer and Employee Experience Focus
15:34Hiring and Training Strategies
21:22Transitioning from Salon Owner to Speaker
29:24The Evolution of the DeJulius Group
Links:
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The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
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Schedule a call to learn more about The DiJulius Group Consulting and Training
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