227: Culture Obsessed with Ricky Arriola of Inktel
What it takes to build a culture that is obsessed with delivering a world-class experience
Summary:
Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country’s leading customer experience and business process outsourcing firms. Inktel provides outsourced customer experience solutions to Fortune 500companies, government agencies, educational institutions, and consumer brands.Its services include omnichannel contact center support, sales, order management, back-office processing, government BPO services, and fulfillment.
The company has been repeatedly recognized as a Best Place to Work.
Learn
How Ricky became obsessed with building a world-class cx organization
Why so many organizations trust Inktel with their customer experience
How Inktel manages rapid growth without compromising its culture
What the future of AI has in the contact center worldLinks
Links:
Inktel: www.inktel.com
Ricky Arriola: https://www.linkedin.com/in/rickyarriola/
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Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/
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Experience Revolution Membership: https://thedijuliusgroup.com/membership/
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Books: https://thedijuliusgroup.com/shop/
Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/
Contacts: [email protected] , [email protected]
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