028: Recapping Week 5 of The Customer Service Revolution Conference

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius.

 

You will learn:

  • How it all starts with having a vision of what could be
  • How to create a reality distortion field
  • What it takes to be a revolutionary 
  • The two primary elements an effective leader must focus on
  • The four areas leaders must engage in 
  • What is servant leadership?
  • How to make it stick
  • Co-creation is critical.
  • The benefits of beta testing
  • The power of kindness 
  • Reimagine what kindness really means
  • Be the kind bulldog!
  • How to use your resources for the benefit of others 
  • Your kind self is your best self.
  • Be the change you want to see, when the world needs something new, let it come from you.

Resources mentioned:

https://customerservicerevolution.com/

http://cxcoaching.com/

https://thedijuliusgroup.com/project/cx-executive-academy/

https://thedijuliusgroup.com/project/cx-executive-academy-online/ 

www.thedijuliusgroup.com

 

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer and employee experience trends and best practices.