046: The Relationship Economy (Part 1)

On this week’s podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes.

You will learn:

  • Today’s illiterate are those who have an inability to make a meaningful connection with others.
  • Technology is not the enemy; using it to eliminate the human experience is
  • How we are all living in the touch screen age
  • Why we have generations that are relationship disadvantaged
  • How all generations have fewer people skills than the previous
  • What the Relationship Economy is

Resources mentioned:

www.thedijuliusgroup.com

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Link to The Relationship Economy Book: https://thedijuliusgroup.com/product/the-relationship-economy/

Link to The Professional Relationship Report Card:

https://thedijuliusgroup.com/how-healthy-are-your-professional-relationships/

Link to PWC report on Experience is Everything:

https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

The Customer Service Revolution book that has dozens of Never & Always examples created by our clients: https://thedijuliusgroup.com/product/the-customer-service-revolution/

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.