157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience

Can you imagine a brand so powerful that its customer service makes it indispensable?

On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five Es” of hospitality that every brand should embody. Scott’s insights, rooted in his tenure at Chick-fil-A headquarters, reveal how a happy workforce is essential for a company’s longevity and prosperity.

Welcome to the age of AI, where digital interns hold the promise of a corporate revolution! We peel back the curtain on artificial intelligence in the business world, likening it to a cohort of interns full of potential but in need of guidance. For smaller businesses, the strategic adoption of AI can enhance productivity and customer interactions. We dive into the practicalities of incorporating AI into day-to-day operations, from chatbots that manage customer inquiries to AI platforms that breathe life into visual content creation.

John and Scott venture into the impact of AI on industries far and wide. Imagine AI-integrated sensors cutting costs in port crane operations or revolutionizing construction sites. We explore how AI might soon transcend administrative tasks in physical spaces like salons and restaurants, reshaping the service experience. Fast forward to the future, we foresee AI’s influence in fashion and hairstyling, where virtual design may soon demand a new breed of professionals.

Tune in to explore an industry on the brink of AI-driven change.

Here are just a few takeaways:

  • The role of customer service and employee experience in brand building
  • The integration of AI into customer experience strategies with Scott Wozniak, CEO of Swoz Consulting
  • An analogy of AI as interns: potential-filled yet requiring guidance
  • How small businesses can responsibly adopt AI technologies
  • The practical application of AI in business for tasks like customer communication and content creation.
  • AI’s impact on industries through integration with sensors, improving efficiency in fields like port logistics and construction
  • The future potential of AI in fashion and hairstyling, forecasting changes in the industry and emerging new professional roles
  • Examining the limitations and current state of AI
  • Appropriate timing for businesses to adopt AI technologies.

Resources mentioned:





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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.