Becoming Better Leaders

We need to be better leaders; employees deserve better.Employee Experience Book, The DiJulius Group

*The following is an excerpt from our newest book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.  This book is designed to help leaders become better leaders.

It is often said that our jobs don’t define us, but our jobs and careers are a huge part of who we are and where we spend a significant amount of our time alive. Everyone who wants to be a better leader should realize that work needs to be rewarding, in addition to the financial compensation one receives. As leaders, we need to build the type of company that helps employees be proud of their work and have an opportunity to live their best lives.

What makes for a fulfilling life?

What do you think is the top thing people say makes their life most fulfilling? A great life partner? Raising kids? Money? The Pew Research Center conducted a study to understand better Americans’ views of factors that lead to a fulfilling life. Surprisingly, most surveyed said job satisfaction was the most important, followed by friendship.

better leaders help create more fulfilling lives

*Register Now for our Webinar on Thursday, May 30: Creating an Onboarding Experience

The Correlation between Better Leaders, Happiness at Work, and Overall Life Satisfaction

Caring for your employees impacts their professional lives and the company’s bottom line. It is impossible to separate one’s professional life from one’s personal life. If employees are miserable at their jobs and work in a toxic environment, their overall happiness will be impacted. “When it comes to employee happiness, bosses and supervisors play a bigger role than one might guess. Relationships with management are the top factor in employees’ job satisfaction, which is the second most important determinant of employees’ overall well-being. According to our analysis, only mental health is more important for overall life satisfaction,” share the authors in McKinsey & Company’s article, “The Boss Factor: Making the World a Better Place Through Workplace Relationships.”

*Related – The Customer Service Revolution Podcast Episode 151: Welcome to the Employee Experience Revolution

It Always Starts at the Top

Unfortunately, research also shows that 75 percent of employees say that their immediate boss is the most stressful aspect of their job. “Senior leaders can create a step change in shareholder and social value by clearly articulating the sizable upsides to high job satisfaction, including educating managers on their pivotal roles and embedding quality of workplace relationships into manager development and performance appraisals. They can also act as critical change agents by embracing servant leadership and approaching everyone in their organization with compassion and genuine curiosity,” state Tera Allas and Bill Schaninger, authors of the McKinsey article.

A strong, better leader instills a sense of caring, trust, and confidence in their team members. Effective leaders know that love and trust can’t be demanded; they must be given to be received. In these cultures, employees feel empowered and are more likely to give feedback on how things can be better. When employees are part of the innovation process, an incredible sense of ownership and buy-in occurs, as well as a significant increase in execution.

*Related – Receive a free copy of our 15-page Interview guide with questions Designed to Find Customer Service All-Stars when you order The Employee Experience Revolution

We Need to Be Better Leaders; Employees Deserve Better

Today, employees are more selective than ever regarding who they will work for; they insist that companies and their leaders help them live the right life. In his book The Excellence Dividend, Tom Peters writes, “Leading is the pinnacle of human achievement. Your #1 task is helping others grow and develop and contribute to their colleagues and communities. Your accomplishment list will be measured by those who went on to be wildly successful in large measure because of the time spent with you.” How fulfilling would that be? Isn’t this a great reason to become a better leader?

Most of the world’s population cannot avoid working during their lifetime. Therefore, it is essential that they find meaning and value in what they do and who they do it for. We only have one life to live. We do not have a professional life and a personal life. It is one life. And if we don’t like what we do, it will be hard to live a meaningful life.

We need to build organizations that give every human being the opportunity to thrive.  Every person needs something in their life that ignites their passion, something that captivates and energizes them.
-Gary Hamel and Michele Zanini, authors of Humanocracy

We like what Jim Clifton, the chairman of Gallup, says:  “The real foundation of a life well lived is, if you are going to have to work, you need to work someplace and do something that you think is important and makes the world a better place; otherwise, it means your life didn’t matter. Going to work needs to be a rich experience if you want to have a great life on earth.”

In his famous commencement speech at Stanford, Steve Jobs gave the graduates great advice: “You’ve got to find what you love. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.”

Stop trying to find great employees; focus on becoming the business great employees find.

The Employee Experience Revolution

Here is how we specifically define the Employee Experience Revolution:

Great companies help people live extraordinary lives. Their leaders

inspire employees to build lives of meaning and purpose.


The Employee Experience Revolution has arrived!

Employee experience revolution books

Copies are being signed and shipped for those who have already ordered.  If you haven’t ordered yours yet, it’s not too late to get a copy signed by John and Dave!  Purchase here


Episode 156 of The Customer Service Revolution Podcast: The Famous Way

Video of the Week: Leaders need to build this type of company

Register Now for Upcoming *Free* Webinars

Thursday, May 30:      Creating an Onboarding Experience

Thursday, June 13:      Creating an Employee Experience that Retains Employees

Thursday, June 27:      Tearing Down Silos by Building Collaboration Across Departments

Thursday, July 11:       Building & Developing Great Leaders

Thursday, July 25:      Leaving a Leadership Legacy


Strategies for Your Leadership Team to Become Better Leaders

Inspire Meaning and Purpose

Leaders play a crucial role in inspiring their employees to build lives of meaning and purpose. Exceptional leaders understand that it is not just about providing a paycheck or a job title; it is about creating an environment where individuals can thrive and feel fulfilled.

To inspire meaning and purpose, leaders should start by clearly articulating company values, the vision and purpose of the organization. Ideally you have developed a Customer Experience Action Statement that can be taught during onboarding or launched to the entire team. This helps employees understand how their work contributes to something greater than themselves. When employees can see the impact of their efforts, they are more motivated and engaged.

Leadership Characteristics

Additionally, leaders should encourage open communication and foster a culture of trust. Employees should feel comfortable sharing their ideas, opinions, and concerns without fear of judgment or reprisal. By actively listening to their employees, leaders can gain valuable insights and show that their perspectives are valued.

Furthermore, leaders should provide opportunities for growth and development. This can be through training programs, mentorship opportunities, or career advancement paths. When employees see that their organization is invested in their personal and professional growth, they are more likely to find meaning and purpose in their work.

Effective Leadership

Effective leadership is crucial for creating a work environment where employees can thrive and reach their full potential. This begins with self-awareness and willingness to grow. Here are some key strategies that better leaders employ to enhance their leadership skills:

Lead by Example:

Better leaders understand that they set the tone for the entire organization. They demonstrate the behavior and values they expect from their employees. By acting as a role model, leaders inspire their team members to follow suit and uphold high standards of professionalism and integrity.

Effective Communication:

Clear and open communication is essential for fostering trust and collaboration within a team. Better leaders actively communicate with their employees, ensuring that goals, expectations, and feedback are effectively conveyed. They provide regular updates, listen attentively, and encourage two-way communication to create a positive and transparent work environment. They also understand that effective communication includes nonverbal.

Empowering Others:

Better leaders recognize the importance of empowering their employees. They delegate tasks and responsibilities, allowing team members to grow, learn, and showcase their skills. By providing autonomy and trust, leaders empower individuals to take ownership of their work and make impactful contributions to the organization.

Emotional Intelligence:

Emotional intelligence is a key trait of better leaders. They are aware of their own emotions and can effectively manage them to create a positive atmosphere. Additionally, they are empathetic and understand the emotions and needs of their team members. This enables them to provide support, encouragement, and recognition when required. By leading with emotional intelligence, leaders can create a positive and cohesive team dynamic.

Leadership Abilities Leadership Abilities:

Better leaders possess a set of leadership abilities that enable them to effectively guide their teams towards success. These abilities include:

Clear Vision:

Better leaders are able to articulate their vision to their team, inspiring them to work towards a common goal. By providing a clear direction and purpose, leaders can motivate their employees to strive for excellence and achieve extraordinary results.


In today’s fast-paced and ever-changing business landscape, adaptability is crucial. Better leaders are able to navigate through uncertainties and adapt their strategies to meet evolving challenges. They embrace change and encourage their team members to be flexible and open-minded. By fostering a culture of adaptability, leaders can ensure their organizations remain competitive and responsive to market demands.


Making sound decisions is a fundamental leadership competency. Better leaders gather relevant information, analyze the situation, and consider different perspectives before making informed decisions. They are not afraid to take risks and are willing to accept accountability for the outcomes. By making timely and effective decisions, leaders instill confidence in their team and create a sense of trust and respect.

Coaching and Mentoring:

Better leaders understand the importance of developing their employees’ skills and capabilities. They invest time and effort into coaching and mentoring their team members. By providing guidance, feedback, and support, leaders help their employees grow both personally and professionally.

Being in charge isn’t easy

As Gallup found, 37% of managers report that they felt a lot of stress. Being in charge isn’t easy. It requires a certain level of skill and expertise to be an effective leader. Better leaders understand that their role goes beyond simply giving orders and making decisions. They are, however, rewarded with a team that is motivated, productive, and engaged.

Being in a leadership position comes with its fair share of challenges and responsibilities. Better leaders understand that being in charge isn’t easy, but they are willing to tackle these challenges head-on.  The ability to do this comes from leadership style, years of experience, and of course effective education.

Leadership Development Program

The Employee Experience Executive Academy offers a comprehensive curriculum designed to help leaders develop criticalemployee experience leadership training components necessary for building a world-class internal culture and driving business growth. Through interactive workshops and hands-on training sessions, participants will learn how to create a recruitment experience that attracts top talent, develop an onboarding experience that sets new hires up for success, and build an ongoing employee experience that boosts morale and retains top talent.

Additionally, leaders will gain valuable insights into tearing down silos by fostering collaboration across departments, honing their presentation skills and storytelling abilities, and identifying and developing great leaders within their organization.

By focusing on personal growth and leaving a leadership legacy, participants will be equipped to inspire their teams, drive organizational success, and ultimately help employees live extraordinary lives.

For more information on the Employee Experience Executive Academy, contact

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.