CVS Pharmacy: Purpose Over Profits

CVS Continues To Put Purpose Over Profits

CVS is climbing the charts as one of my favorite companies because of their commitment to being a true wellness retailer versus the traditional convenient drugstore. Back in 2014 CVS, the largest pharmacy chain in the US, made the courageous choice to stop selling cigarettes and other tobacco products in all their nearly 8,000 stores, which amounted to about $2 billion in sales. Now The Wall Street Journal reports that the retailer has made the decision to stop selling tanning oils or sunscreens with an SPF under 15. These products do very little to prevent skin cancer. The chain is also removing foods containing trans fats next.

United Airlines Just Can’t Get It Right

A mother paid nearly $1,000 so her 2-year-old son would have his own seat on a flight, which is understandable since the airlines policy is children over the age of 2 must have their own ticket and occupy their own seat. However that didn’t stop United from selling that seat for $75 to a standby passenger. Once again United wasn’t willing to do anything until the media became aware of the problem. A spokesperson for the airline said the gate agent didn’t scan the child’s boarding pass, which prompted them to sell his seat to another passenger.

*Related – United Airlines Customer Service Crashes & Burns

Top 10 Books on Customer Service

Each of these books covers a key component to revolutionizing your organization’s Customer Experience. What do they all have in common? Each of the authors (and their books) is presenting at the 2017 Secret Service Summit October 26th & 27th in Cleveland, Ohio.

Getting Closer To The Person You Want To Be

Who do you want to be? What do you see for yourself that makes you light up with happiness and purpose? Chances are, there is a skill you need to develop that can help get you there. You get to make the choice to learn that skill. And that choice will change your life. Bronkar Lee, peak performance expert, author, internationally acclaimed performer, entertainment producer, and keynote speaker, shares how you can answer these questions and shares the 5 steps you can take to get closer to the person you want to be in his article “Can Learning One New Skill Change Your Life?”

Bronkar Lee Keynoting The Secret Service Summit

As a peak performance coach, Bronkar has helped clients to achieve personal breakthroughs and accomplish goals for health, success, and well being. His one-man variety show continues to be in great demand – everywhere from Disney cruise ships to corporate conferences for Google and Facebook to half-time shows at Madison Square Garden. As a keynote artist and speaker, he delivers an innovative experience using original art forms, personal connection, and applied technology in order to help others find greatness within them. The DiJulius Group is excited to announce that Bronkar Lee will be keynoting at the 2017 Secret Service Summit October 26th & 27th in Cleveland, Ohio.

*Related – David Avrin Keynoting The Secret Service Summit

My 3 favorite role models when I was young

Watch this 22-second video to find out who my three favorite role models where when I was a young boy. You will be surprised.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.

Leave a Reply