Mastering all the critical elements of building a world-class customer experience (CX) can be overwhelming and can feel like trial and error. Instead of guessing where your customer experience needs improvement, we can help you pinpoint exactly what’s holding it back and get a detailed plan of how to fix it.
That’s why The DiJulius Group has developed the Company Service Aptitude Test [Co‑SAT™], an online assessment that lets any business leader diagnose what’s going wrong with their CX and offers a customized plan for how to fix it.
This is a FREE tool based on the X Commandment methodology to providing a World-Class Customer & Employee Experience utilized by The DiJulius Group. It pinpoints the Service Aptitude Level of your organization and lets management know where the strengths and opportunities lie. Every leader should take the Co-SAT.
Co-SAT results will be sent to you within seconds of completing the test. You will receive a Co-SAT report emailed directly to you, sharing your company’s service aptitude level based on your answers.
The DiJulius Group’s Leadership Mission
Podcast 62 – 062: The Customer Experience Olympics
Chief Revolution Officer John DiJulius of the DiJulius Group discusses how to make your customer experience training more fun and effective. Your customer experience strategy is worthless without ensuring it is retained and executed by every existing and new team member. Just because your employees were in attendance at your customer service training or watched the presentation online doesn’t mean they retained everything that was taught. There must be a certification component. It is important to test each employee to make sure they learned and retained the information that was taught or launched.
Get Your Masters in CX & Become Your Organization’s Next CXO
We are now accepting applications for the 2022 Customer Xperience Executive Academy (CXEA). Having worked with the top Customer Service organizations in the world, The DiJulius Group’s Customer Xperience Executive Academy (CXEA) gives you both theoretical and practical Xperience on how to elevate the levels of service at your company. With the need for rapid growth of the Customer Xperience Executive in businesses today, the Customer Xperience Executive Academy uses the X Commandments Methodology, which covers all facets and responsibilities that fall under Customer Xperience. Unlike any other institution, the CXEA’s focus, strictly on the Customer and Employee experience, prepares leaders to champion change at any company, regardless of industry.