Two Powerful Ways Your Customers Can Work For You

Two Powerful Ways Your Customers Can Work For You

October 31, 2018 | By:

One of my favorite sayings when it comes to customer service is this: “The best customer service companies are the best storytelling companies.”  All companies should strive to share stories that paint the picture of the great things their team members do. But, collecting those stories can really pose a challenge. Here are two ways… Read Full Article

You Need To Fire One Third Of Your Employees - a Blog article by John DiJulius, speaker at the 2018 Customer Service Revolution Conference in Cleveland Ohio

You Need To Fire One Third Of Your Employees

October 10, 2018 | By:

Is Your Key Performance Indicator The Right One? Every company needs to have ONE customer experience key performance indicator (CX-KPI) measuring which customer facing employees, teams, and locations are delivering a world-class experience and which are not. While meeting with the CEO’s of our clients during preliminary discovery, many feel confident they know what their… Read Full Article

2018 Customer Service Revolution Speaker, Neen James

Create Customers for Life: 5 Ways to Focus on Customer Experience

August 21, 2018 | By:

This guest article is brought to you by Neen James, who is Emceeing the 2018 Customer Service Revolution. Everyone wants to create customers for life, Right? Unfortunately, not EVERYONE is paying enough attention to that very big cog in their business engine. I recently ran across this quote from former CIO and Senior VP of Dell,… Read Full Article

Digital Dimentia

Will Apple’s Latest Technology Actually Overcome Digital Dementia?

July 25, 2018 | By:

Digital Dementia Digital dementia is the deterioration of brain function as a result of the overuse of digital technology, such as computers, smart phones and general Internet use. This excess use of technology leads to unbalanced brain development, as heavy users are more likely to overdevelop their left brains, leaving their right brains underdeveloped. I… Read Full Article

When Focusing On Your CX Provides Huge Return

December 20, 2017 | By:

One of the great things about December is that it gives The DiJulius Group consultants a chance to meet with our clients and reflect on what has been accomplished this year and set goals for the next. This year, the results have been pretty amazing when you take a look at KPIs. In just the… Read Full Article

How Good Is The Customer Service Of Your Home Office? Outthink The Competition

July 18, 2017 | By:

It Must Thrive Inside To Be Experienced Outside Most leaders preach to their home office team that they also have Customers. Their Customers are the operations, the field, and the employees that count on them every day to deliver what they need to service their Customers. However, every organization The DiJulius Group has worked with… Read Full Article

Southwest Airlines Customer Satisfaction Survey Rocks!

March 13, 2017 | By:

By Lisa Duran, Customer Experience Consultant for The DiJulius Group I took a flight on Southwest Airlines and like many times before, I received a survey. I don’t always take surveys unless I have had a great or a disappointing experience I want to communicate. I don’t know what compelled me to open this survey… Read Full Article

The Millennial Generation Lacking Service Aptitude

February 07, 2017 | By:

A Mix Of Generations Our up and coming employees in the work force are Millennials. The current executives and leaders in the work force are Gen X and Baby Boomers. Neither generation fully understands each other, nor do they want to spend the time to do so. It is the current executives and leader’s (Gen… Read Full Article

Make The One Thing The ONE Thing | We Need Unreality Checks

February 01, 2017 | By:

Make The One Thing The ONE Thing You can say all you want about what your #1 priority is, however, until you create a system that is measurable and accountable, it is just lip service. One of my favorite things to ask the CEO’s of my consulting clients is, "what is the one thing, we… Read Full Article

10 Best Customer Service Articles Of 2016

January 04, 2017 | By:

In case you missed them, the 10 most popular eServices of 2016 were the  following. I suggest printing them out, reading and sharing them with your management team. 10. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts… Read Full Article