Customer Service in America?

  • The world’s most sought after experts pay tribute to the one aspect of business that remains the secret to success: the Customer Experience
  • The Secret Service Summit shares insight, knowledge, and strategies from sought after customer experience experts.
  • Final Countdown Price ends September 30.

Summit2017SpeakersAd, The DiJulius GroupCustomer Service is at the core of our nation’s most spectacular renaissance city. Cleveland, once called the mistake by the lake, has become the capital for insight, knowledge, and strategy, on how to become a world-class Customer Service business.  While all eyes are on the CAVS, and the Indians are favorites to win this year’s world series, another charge has come to the shores of Lake Erie; the Customer Service Revolution.

Delivering World-Class Customer Service is your only competitive advantage. And the Secret Service Summit conference held downtown Cleveland, is where you go to learn from the best.  Authors Daniel Pink, Mel Robbins, and 16 other speakers, will join THE authority on Customer Service, John DiJulius, at America’s #1 Customer Service Conference, this October, 26-27. As authors, leading edge thinkers, and visionaries, they have developed systems and methodologies used by world-class Customer Service leaders in every industry.

* Final Countdown Price ends September 30. Learn more or Register today.

Summit2017SpeakersAd2, The DiJulius GroupRegardless of company size or industry, leaders from companies like Starbucks, Chick-fil-A, Domino’s, NewDay USA, Nordstrom, Anytime Fitness, State Farm Insurance, The Cleveland Clinic, Nestle, The Maids International, make it to the Secret Service Summit to learn the secrets to making price irrelevant to their customers.  “John DiJulius and The DiJulius Group reinforce one of our Core Values of providing Veteran families World-Class Customer Service. The Secret Service Summit is a unique and different opportunity that is focused on the strategy of what it means to provide a Best-in-Class experience for our customers”, says Rob Posner, CEO of NewDay USA.

Progressive, TravelCenters of America, Goodyear, KeyCorp are only a few of the Fortune 500 companies headquartered in Cleveland, who not only deliver legendary customer service, but are constantly looking for ways to get even better.  It’s no surprise they have been a part of the Summit of the Customer Service revolution, held downtown every fall.

Join the world’s most sought after keynote speakers, authors, and experts as they pay tribute to the one aspect of business that remains the secret to business success: Customer Service.

About The DiJulius Group

The DiJulius Group, headquartered in Cleveland, Ohio, is the authority on Customer Service consulting. The DiJulius Group’s relentless mission is to help organizations change the world by creating a Customer Service revolution. With inquiries reach David at 440-443-0022 or

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.