The Best Speaking Experience I Have Ever Had
Last week I had the pleasure of speaking to over 600 successful entrepreneurs at Verne Harnish’s prestigious ScaleUp Summit in Anaheim California. While Verne knows how to put on a first-class event for his attendees, it was the experience I received as a speaker that blew my mind. After I landed, I was met by a driver, Thomas, who was waiting for me in baggage—nice but pretty typical. As we approached the Marriott Anaheim, Thomas said, “Mr. DiJulius, I have already checked you in and have your room keys right here with me.” I was so happy. After a long trip, I hate checking in; I just want to get to my room. Then Thomas said, “The General Manager of the Marriott is standing outside waiting to greet you.” I thought that was a really nice touch.
Thomas had gotten my luggage out of the trunk and said, “Mr. DiJulius please follow me up to your room.” Again, nice touch. When I walked into my room, I saw two pillowcases with “DiJulius” embroidered on them and a treat was waiting for me on the bed. It was the cover of my new book, The Relationship Economy, made out of white chocolate. Thank you, Verne, for providing me with a world-class experience.
Café X, located in San Francisco, is creating a lot of buzz. It is one of the first fully automated coffee shops. The question is: can these Artificial Intelligent baristas, that cost approximately $25,000 each, make a better coffee and deliver a better experience than human beings? Café X is adding to the controversial debate of robots displacing human beings in the job market.
It has been said that artificial intelligence will have the ability to do nearly any job currently being done by human beings, from lawyers to judges, nurses to doctors, driving to construction. How about the world’s oldest profession? Sexbots may become mainstream. A number of companies are currently developing robots designed to provide humans with companionship and sexual pleasure – with a few already on the market.
Are Your Thank You Gifts Truly Personalized?
*If you have read my new book The Relationship Economy, can you please leave a review?
Quote of the week
Technology is changing the world, and not always for the better. For all the benefits it is bringing to the businesses, it is coming at a significant cost. The cost is weaker human relationships that are vital to customer experiences, employee experiences, and happiness. – John DiJulius III
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- Service levels are not where they could be.
- The business is growing fast and you’re having a hard time finding “right fit” people to keep up with demands.
- The service your customer receives depends on what time of day they call, or who they come in contact with.
- Your employee’s idea of great service is different than your top customer’s idea of great service so expectations are not consistently met.
- There is a lot of data available, but you are not using any of it to measure and improve the customer experience.
- You have a system and process for sales and operations, but are lacking systems and training for service and hospitality.