What The Best Uber Driver Can Teach You About Customer Experience
If you are like most, your Uber drivers are all about the same, some a little better or worse than others, but most consistently regular. In the several hundred I have had, not one stands out. However there is an Uber driver in the Toronto area that has received an astonishing average score of 4.99 from nearly 5,000 riders. In his article 7 customer service lessons from the best Uber driver ever, Neil Pasricha explains how this Uber driver has redefined the ride share passenger experience.
Reading Pasricha’s interview, you can immediately tell ‘Vish’ is not your typical Uber driver, “Either I do the thing, or I don’t do the thing. But if I do the thing, I do it the best,” says Vish. He keeps his vehicle immaculately clean, to the point that he wipes down his car after every passenger. “This car is my office. This is the only office I have in this business, so I’m supposed to keep it up, I’m supposed to maintain it, I’m supposed to clean it.”
The Secret Service Allowance
Watch this 90-second video to learn how one company has an incredible system called the Secret Service Allowance that allows their Customer facing employees to surprise and delight their Customers unexpectedly every month.
War On Talent
There is a war for talent taking place on a global scale, and the future belongs to forward-thinking organizations that are focused on creating and sustaining a dynamic and compelling workplace culture. Eric Chester has been the leading voice in attracting, managing, motivating, and retaining the emerging workforce. As an in-the-trenches workplace researcher and thought-leader, Chester has cracked the code on the tactics and strategies companies recognized as best places to work in their respective industries are using to win the talent wars.
*Related – Never Forget That Your Priceless Customer Loyalty Is Being Driven By Your Cheapest Hourly Employees
Eric Chester Keynoting The Customer Service Revolution
The DiJulius Group is thrilled to announce Eric Chester will be presenting at the 2018 Customer Service Revolution. Eric’s presentation is titled On Fire Service: How to Ignite Passion in Your People to Fan the Flames of Customer Engagement.
See Eric Chester live on stage at this year’s
Customer Service Revolution
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