Talk Less – Smile More

7f0c25ab 0b37 40ee 9b72 9c6ff9cb5a56, The DiJulius Group Talk less – smile more

Richard Branson shares great advice in his blog titled, Talk less – smile more. “If everyone [talked less and smiled more] the world would be a happier place. Stop to really listen, pay attention to your companion, and truly hear what they are saying, is all too rare. Often we are too quick to step in and talk over them, especially in the business world. When you take a step back, smile, and listen, it can be really rewarding. It will also often end up in a more meaningful connection, which will in turn lead to more smiles.”

**NEW Journey Mapping Class this AUGUST 3 & 4

How a Few Companies Make It…and Why the Rest Don’t 

3acab8c6 24b6 422f A4f2 46cfc37c1672, The DiJulius Group In the best-selling book, Scaling Up, Verne Harnish shares practical tools and techniques for building an industry-dominating business. These approaches have been honed from over three decades of advising tens of thousands of CEOs and executives and helping them navigate the increasing complexities (and weight) that come with scaling up a venture. The goal of this book is to help you turn what feels like an anchor into wind at B25a0fe0 66fc 4e3f 8982 5899960d31d4, The DiJulius Groupyour back — creating a company where the team is engaged, the customers are doing your marketing, and everyone is making money. To accomplish this, Scaling Up focuses on the four major decision areas every company must get right: People, Strategy, Execution, and Cash.

**Get your free copy of Scaling Up

Verne Harnish keynoting the 2016 Secret Service Summit

For over the last two decades, Verne Harnish, aka “The Growth Guy,” has been one of the most influential business minds in the world today. Founder and CEO of Gazelles Inc., Verne has spent the past 26 years educating entrepreneurs and executives of growing firms. Verne also wrote the best selling book, Mastering the Rockefeller Habits. The DiJulius Group is so excited to share that Verne Harnish is keynoting at the Secret Service Summit September 29th & 30th in Cleveland, Ohio.

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**Watch an interview with Verne about what he will teach at this year’s Secret Service Summit.

Want to be Successful? You need to be incapable of discouragement

Read this excerpt by John Passaro and make your children read it.

It’s going to take longer than you originally thought.
You are going to need to invest more effort than you ever would have liked to exert.
You are going to have to endure more pain than you planned.
You’ll face more failed attempts than you thought would have been necessary ,and experience more setbacks than you rationally and logically should have ever had to go through.
There are going to be many times where your effort will not be rewarded, or even  acknowledged. Yes, at times, it’s going to suck. For now.
You need to get through the suck. Success always lags behind hard work and effort.

When you have put in more effort than reward received, you have to double down on belief,
confidence and enthusiasm.
You have to continue to work yourself to the brink of collapse and tears.
You need to be able to do this indefinitely.
You need to have faith in the process.
For this part of the process is the final filtering system to creating greatness.
As your reward is not being unjustifiably held from you, it is actually being deferred for you, Stored up, to be given to you in a lump sum, rather than in incremental pieces.
At this point in the process it is more important what you do not do, rather than what you do, in order to receive the reward of your hard work. The reward you deserve.
For the reward you have earned – You need to be incapable of discouragement.

Journey Mapping Class and Secret Service Certification – August 3 & 4

C995b3e0 939a 4cc1 8979 543c1c9fa690, The DiJulius GroupLearn to develop and facilitate a Customer Experience Journey Map for companies in any industry, and become a certified Secret Service agent.


  1. Receive all tools necessary to create your own Customer Experience Journey Mapping workshop
  2. Gain rights to the use of the Secret Service logo, facilitator guides and handouts
  3. Get unique agent discounts and incentives on educational conferences and resources like books and online training

This class is by application only.  Submit yours here.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.