I love Cleveland! It is my home, and I am very proud of it. Cleveland is no longer known ONLY as the Customer Service Capital of the world. Sunday, June 19th, 2016, The Cleveland Cavaliers ended a nearly 52 year city sports championship drought by making NBA history as the first team ever to come back from a 3-1 deficit to beat the Golden State Warriors. Why are Clevelanders so proud? As LeBron himself said, “In Northeast Ohio, nothing is given. Everything is earned. You work for what you have.”
Say what? A World-Class Post Office Experience!
Canada Post is on a journey to change the post office experience stereotype and join The Customer Service Revolution. So much so that they have
their own Customer Xperience Executive, Jean-Laurent Rousset, who is attending the 2016 Customer eXperience Executive Academy. Canada Post has a leadership steering committee that oversees their Experience. Rousset shared with the other attendees of the CXEA how they use to have an empty chair at their meetings that was supposed to represent the customer. At some point, someone asked the question…why don’t we just have an actual customer? Now at every meeting, they have two Customer representatives at their steering committee meetings. A lot of people in the CXEA class thought it was a great idea that they wanted to take back and implement.
Become Impossible to Resist
If you fascinate customers, they’ll be intensely focused on you, your products, your services, and your marketing. Today, it’s not enough to just interest customers. You need to fascinate them so they’re intensely focused on your message. By combining science with creativity, best selling author and renowned keynote speaker, Sally Hogshead, shares her formula in FASCINATE: How to Make your Brand Impossible to Resist.
Sally Hogshead keynoting the 2016 Secret Service Summit
Your personality has a unique advantage. Once you understand this unique advantage, people are more likely to listen to you, remember you, and admire you. What are YOUR most impressive personal qualities? When you speak, how are you most likely to impress and influence that person sitting on the other side of the table? In other words, what makes you FASCINATING?
Fascination is a state of intense focus. When you fascinate your listener, they are more likely to remember you and respect you. How are YOU most likely to make a positive first impression? Sally Hogshead will show you. Watch Sally in action!
The DiJulius Group is thrilled to share that Sally Hogshead is keynoting at the Secret Service Summit September 29th & 30th in Cleveland, Ohio.
Journey Mapping Class and Secret Service Certification – August 3 & 4
This 2 day, one of a kind, class, is taught by The DiJulius Group. In this class you will learn to develop and facilitate a Customer Experience Journey Map for companies in any industry, and become a certified Secret Service agent.
As a Certified Secret Service Agent you will have the knowledge to train your company or clients in the same “Secret Service Systems” used by the top Customer service companies in the world. This class is by application only.
Additionally you will: