Dina Dwyer-Owens: Living R.I.C.H.

Time is money, and consumers have found a way to buy time

You Can Buy Time

It is predicted that a significant amount of new businesses will sell services instead of products, specifically time saving services. The old adage you can’t buy time no longer holds true. Today’s consumers value their time more than ever and as a result are using their disposable income to buy time. Research from the Proceedings of the National Academy of Sciences show that those who spend money on timesaving services feel happier. As personal income increases, personal time decreases so adults are now spending more money on products and services that allow them to take back their time.

An article titled Forget That Product You’re Working On. What’s Really Going to Sell in the Future Is … Services shares how we have gone from do-it-yourself to ‘do-it-for-me’ (DIFM). “[These consumers] prioritize spending time with their kids or their hobbies over mowing the yard, cleaning the house or washing their cars. Importantly, the DIFM consumer is willing to spend money to save time,” says Scot Wingo, cofounder of ChannelAdvisor and CEO of Spiffy, an on-demand car care service. “In the next five years, I think it will feel as archaic as using the Yellow Pages to have to ‘call’ a service provider.  Your phone will be the remote control for your life, and you will have a myriad of products and services available to you at your whim in a completely transparent and digital way.”

Have you seen John’s TEDx Talk? John DiJulius speaks at TEDx Akron

Are You Living R.I.C.H.?

2018 Customer Service Revolution Conference Speaker Dina Dwyer-OwensLike most companies, Dwyer Group® has an official mission statement and vision; however, unlike most companies, “We also have a Code of Values© that each employee is encouraged to know and follow by heart, with heart. The Code of Values serves as a set of universal guidelines to which we strive to adhere, from the bottom of the organization all the way to the top,” says Co-Chair Dina Dwyer-Owens. “While many companies have core values, most (think 95%) don’t do a thing with them.”

During her tenure at Dwyer Group, Dina Dwyer-Owens has helped grow the company into a billion-dollar international business. She credits much of that financial success to the company’s rock-solid system of core values. America also knows her for participating in CBS’s Emmy-winning hit reality show “Undercover Boss” and the first-ever special episode “Undercover Boss: Epic Bosses.”

*Related – Leading And Living With Your Code Of Values by Dina Dwyer-Owens

Dina Dwyer-Owens
Keynoting The Customer Service Revolution

2018 Customer Service Revolution Conference Speaker Dina Dwyer-OwensThe DiJulius Group is thrilled to announce Dina Dwyer-Owens will be keynoting the 2018 Customer Service Revolution. Dina is a certified franchise executive with more than 36 years of industry experience and 15 years as CEO of Dwyer Group. That business now includes 17 franchise brands and more than 2,850 franchisees around the world. Collectively, those service brands make more than three million customer calls a year and account for more than $1.5 billion in system-wide sales.


How To Achieve Success In Your Life And Business With A Proven Code Of Values

Dina’s presentation will share how intentionally putting values into action can add major value to your bottom line… and your personal life. That’s an investment worth your time!

In this presentation you will learn:

  • How to operationalize values so they can be put into practice
  • How to get employees engaged in living the values and loving it
  • How to create systems that keep values top-of-mind in your organization
  • Why your core values should be living and breathing… not just stuck in frames and hung on the wall


The Customer Service Revolution Conference

Only a few days left (August 31st) to save $600 on the 2018 Customer Service Revolution October 24th & 25th in Cleveland, Ohio.

2018 Customer Service Revolution Conference Speaker Lineup


About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.