Strategies To Dominate And Own 2019

January 16, 2019 | By:

2019 is going to be an exciting year, a roller coaster for every business in every industry. There are countless changes on the horizon that are coming at us at warp speed. It appears the strong economy we have been enjoying for the past several years has peaked and is potentially moving in the opposite… Read Full Article

2018 Customer Service Revolution Conference Speaker Adam Toporek

How to Avoid the Biggest Mistake when Empowering Employees

September 10, 2018 | By:

This guest article is brought to you Adam Toporek, who presenting at the 2018 Customer Service Revolution.   When I opened my first retail store over a decade ago, one of my biggest concerns was making sure I had controls in place. Operational controls. Financial controls. Customer controls. As a first-time franchisee and regional developer for… Read Full Article

2018 Customer Service Revolution Conference Speaker Judson Laipply

Looking Is Free

September 04, 2018 | By:

This guest article is brought to you by Judson Laipply, who is Keynoting the 2018 Customer Service Revolution. Growing up, my family owned a T-shirt, screen-printing, and sporting goods shop in the small town of Bucyrus, OH. Bucyrus is also the home of the Bratwurst Festival, a large three-day festival that brought a host of out… Read Full Article

Time is money, and consumers have found a way to buy time

Consumers Have Found A Way To Buy Time | Are You Living R.I.C.H.?

August 29, 2018 | By:

You Can Buy Time It is predicted that a significant amount of new businesses will sell services instead of products, specifically time saving services. The old adage you can’t buy time no longer holds true. Today’s consumers value their time more than ever and as a result are using their disposable income to buy time…. Read Full Article

How to Tailor your Brand Experience to the Decision Maker – The Woman

August 22, 2018 | By:

The Chief Purchasing Officer Gender defines the way a message is perceived, from sales and service interactions, to marketing, and call center scripting. All of these messages, moments, and service interactions sum up how your customers perceive your overall Brand Experience.   A Tailored Experience For The Decision Maker So why would you want to take… Read Full Article

2018 Customer Service Revolution Speaker, Neen James

Create Customers for Life: 5 Ways to Focus on Customer Experience

August 21, 2018 | By:

This guest article is brought to you by Neen James, who is Emceeing the 2018 Customer Service Revolution. Everyone wants to create customers for life, Right? Unfortunately, not EVERYONE is paying enough attention to that very big cog in their business engine. I recently ran across this quote from former CIO and Senior VP of Dell,… Read Full Article

2018 Customer Service Revolution Conference Speaker, Katie Mares

How to Tailor your Brand Experience to the Decision Maker – The Woman

August 21, 2018 | By:

The Chief Purchasing Officer Gender defines the way a message is perceived, from sales and service interactions, to marketing, and call center scripting. All of these messages, moments, and service interactions sum up how your customers perceive your overall Brand Experience.   A Tailored Experience For The Decision Maker So why would you want to take… Read Full Article

Customer Service Email Marketingn

5 Tips for Sending Customer Service Emails That Your Customers Love

April 18, 2018 | By:

Amy Cross, senior content marketing manager at NGDATA, is a creative marketing/communications professional with over ten years of experience in strategy and implementation of integrated lead generation and brand awareness campaigns, content strategy, planning and writing, digital and website optimization, social media, graphic design, public relations, project management, client relationship management, advertising and research. We’ve all been on the… Read Full Article

Using Surveys to Implement Future Strategy

November 08, 2017 | By:

In my experience, the biggest concern with revolutionizing Customer service in any industry has been how to successfully implement the new standards so that they stick and do not become just “flavor of the month”. The book What’s The Secret?: To Providing a World-Class Customer Experience outlines the X Commandment Methodology. Commandment VI, Implementation &… Read Full Article

The Most 4 Powerful Words You Can Say | Question What It Means To Be Human

August 08, 2017 | By:

The 4 Most Powerful Words You Can Say Watch this video and see one of the most powerful stories I have ever told about the four most important words you can say to someone. Are You Chasing The Newest CX Fad Or Embracing The Pace? Some call it flavor of the month; others call it… Read Full Article