5 Reasons Why Your Employees Are Delivering Poor Service

5 Reasons Why Your Employees Are Delivering Poor Service

December 05, 2018 | By:

The next time you have a large group of your employees together, ask them this question: How many of you feel we provide a superior Customer experience? I have asked this question hundreds of times. When the audience is made up primarily of one company, nearly every hand in that audience proudly goes up. It… Read Full Article

2018 Customer Service Revolution Conference Speaker Judson Laipply

Looking Is Free

September 04, 2018 | By:

This guest article is brought to you by Judson Laipply, who is Keynoting the 2018 Customer Service Revolution. Growing up, my family owned a T-shirt, screen-printing, and sporting goods shop in the small town of Bucyrus, OH. Bucyrus is also the home of the Bratwurst Festival, a large three-day festival that brought a host of out… Read Full Article

Time is money, and consumers have found a way to buy time

Consumers Have Found A Way To Buy Time | Are You Living R.I.C.H.?

August 29, 2018 | By:

You Can Buy Time It is predicted that a significant amount of new businesses will sell services instead of products, specifically time saving services. The old adage you can’t buy time no longer holds true. Today’s consumers value their time more than ever and as a result are using their disposable income to buy time…. Read Full Article

Customer Service Revolution 2018 Keynote Speaker, Willie Jolley

7 Steps To Accelerate Your Success!

July 30, 2018 | By:

  This guest article is brought to you by Dr Willie Jolley, who is keynoting the 2018 Customer Service Revolution. Dr. Jolley uses his public platform to pursue his mission of empowering and encouraging people to rise above their circumstances and maximize their God given potential! Many know him as the speaker Ford Motors called… Read Full Article

Stressed and Unproductive

You May Not Be As Productive As You Think, But I Can Help

July 02, 2018 | By:

Your brain is a muscle. We exercise this muscle far too much these days; we are “on” 24/7. Did you know you could be more productive if you took breaks and architected your morning routine? You think you’re productive? Think again! Long hours at work increase your risk of heart disease by 40%, making it… Read Full Article

The Power Of Creating Customer Avatars

April 25, 2017 | By:

  What Is The Driving Force For Your Organization? For most organizations out there, I hope that answer has to do with satisfying and retaining Customers. After all, what business do you have without Customers? Most likely, that answer would not be revenue. But for many organizations, the importance of the Customer gets forgotten. Instead,… Read Full Article

Why You Are Not As Good At CX As You Think You Are

March 29, 2017 | By:

In Denial Bain & Company, a business-consulting firm, asked leaders of 362 companies if they felt their companies delivered superior customer service. 80 percent believe that the service they provided was indeed superior. What these companies didn’t know was at the same time, Bain & Co. was surveying over 3,000 customers, asking them if they… Read Full Article

What Would Your Teams Do Differently If They Really Knew What A Day In The Life Of Their Customer Looked Like?

March 07, 2017 | By:

By Lisa Duran, Customer Experience Consultant for The DiJulius Group "If only they knew what my REAL life was like they would…" Finish the rest of that sentence for your life. For me, I would say, “If they only knew what my real life was like they would… Be more efficient, I have a zillion… Read Full Article

10 Best Customer Service Articles Of 2016

January 04, 2017 | By:

In case you missed them, the 10 most popular eServices of 2016 were the  following. I suggest printing them out, reading and sharing them with your management team. 10. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts… Read Full Article

Maids with a purpose | 10 companies with the best reputations in America

August 05, 2015 | By:

Changing your employees’ perspective – The Maids International (TMI), based in Omaha, Nebraska, is a professional home-cleaning service with franchisee locations all over the United States. As it has been stated, it can be difficult for frontline employees to relate to their Customers’ situations. Frontline employees often don’t have the same socioeconomic status as their… Read Full Article