190: How to Roll Out New Content to Your Teams

Learn the pros and cons of how to roll out new content to your teams this week, as Dave Murray, VP of Consulting for The DiJulius Group, steps in as our guest host.

In this episode, we focus on rolling new content out to staff, and our guest is
Brenda Larson is the Manager of Learning and Organizational Development
for The Community Blood Center. The Community Blood Center is a blood
donation center based in Appleton, WI, serving over 40 hospitals and
holding over 100 blood drives monthly. With over 200 employees working
across multiple locations and shifts, rolling out new content to the entire
team was a challenge!

Brenda discusses how she created a 90-minute training/overview that she
conducted over 39 sessions to ensure all team members learned and
understood the new content. She also discusses the pros and cons of
holding multiple sessions, with an emphasis on the many pros she realized
from this effort.

 

Links:

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About The Author

Dave Murray

Dave is the Vice President of Consulting for The DiJulius Group and has helped dozens of companies create incredible systems that allow them to consistently deliver superior customer service. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.