Disney launches Secret Service bands

Disney launches new Secret Service wrist bands – How can an amusement park who sees tens of thousands of guest daily, offer personalized service? Leave it to Disney to figure it out. The next time your family visits a Disney park, they may experience Goofy walking up and greeting your child by name. This is just one of the new experiences that Disney is capable of delivering as a result of their new trackable guest wrist bands. Here’s how the “Magic Bands” work: Guests who opt to use the waterproof wristbands, which are embedded with computer chips, can then use those as their park entry tickets, FastPass, hotel room keys and a credit card as well. Photographers can also use the system to link photos with the family account in order to buy and print out any photos of the group, should they choose to do so.

Amazon owns UPS’ shipping problem – One of the most popular quotes we say all the time is “While it is not our fault, it is our problem.” A high volume of holiday packages did not make it to their intended destination until after Christmas, sending angry consumers to social media to vent. However, Amazon.com, who is one of the top Customer service companies in the world, and uses UPS for the majority of their shipping, was proactive with their Customers. Amazon responded with an email to affected Customers offering shipping refunds and $20 gift cards as compensation.

Zappos says goodbye to bosses – The Customer-service obsessed company calls its executives “monkeys,” has staffers ring cowbells to greet guests, and offers new employees cash to quit as a way to test their loyalty. The Las Vegas-based retailer is now going even more radical, introducing a new approach to organizing the company. It will eliminate traditional managers, do away with the typical corporate hierarchy and get rid of job titles, at least internally. The company told employees of the change at a year-end meeting. According to Zappos executives, the move is an effort to keep the 1,500-person company from becoming too rigid, too unwieldy and too bureaucratic as it grows.

Valet attendant puts racial slur on Customer’s ticket – After dining at a restaurant, a Georgia couple was startled and outraged after finding “jungle fever” written on their valet ticket. It was reported that the restaurant immediately fired the Valet attendant.

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.