Tearing Down Silos by Building Collaboration Across Departments

What will be covered:

  • Creating World-Class Teamwork
  • A World-Class Experience Starts at the Home Office
  • Remove silos, and train compassion and empathy.
  • Clarify handoffs between departments.
  • Understand how your work impacts others: Who does your work support? What group is dependent on your efforts?
  • Who, really, is your customer?
  • Tighten up communication.
  • Are you spending enough time experiencing your own customer experience?
Silos, The DiJulius Group

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