10 WORST Customer service stories of 2013

#10 – Wanna see a bank teller? It will cost you. Some banks now want you to pay for face time as more institutions are charging fees for interacting with a teller.

#9 – DirecTV charges Customer $400 for equipment after a devastating wildfire destroyed their home.

#8 – Several major credit card companies have to return a combined $425 million to consumers, primarily for misleading sales tactics

#7 – Too Fat To Tan. After a woman purchased a tanning package, she was told she was too fat to tan at a tanning salon, and the salon would not give her a refund.

#6 – Lululemon, an athletic apparel retail store, sold yoga pants that were see-through. It got worse! When women came back to the store to return the too-sheer yoga pants, the Customers were asked to try on the pants and bend over in front of sales associates, who would assess them before a return was permitted.

WestJet Airlines delivers the Ultimate Secret Service Christmas Surprise – Canadian based airline WestJet sets up electronic Santa chat boxes in terminals at airports. Travelers are entertained while chatting with Santa, as parents and kids alike tell him what they want for Christmas. However, it didn’t stop there. While the flights were in the air, WestJet shoppers pick up everybody’s Christmas wishes, from “socks and underwear” to “a big screen TV.” When they get to baggage claim, instead of their luggage, travelers were greeted with big blue boxes with their names on the front and their dream Christmas gifts inside. You have to watch it to believe it!

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.