175: Training on Critical Soft Skills
Training Your Employees on the Critical Soft Skills Needed Today
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make our lives, they have also changed how we communicate, behave, and think, leading to a dramatic decline in our people skills.
Learn:
How to train your entire organization on the emotional superpowers:
Authenticity
Love People
Listening
Curiosity
Empathy
Happy
Grateful
Positive/Optimism
Kind
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Additional Resources:
Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service
Podcast 038: The Chick-fil-A of Police Departments
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