How to Build a World Class Internal Culture

June 17, 2021 | By: Danny Ozment

Building a world class internal culture doesn’t have much to do with how leaders take care of employees, even though that is very important. It’s about how team members take care of each other and how they’re trained to take care of each other inside their own department, regardless of what business you’re in.  There’s… Read Full Article

Recapping Week 5 of The Customer Service Revolution Conference

November 26, 2020 | By: Danny Ozment

It’s week 5 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius.  Here are some takeaways from each of our speakers this week:   John DiJulius – Chief Revolution Officer of The DiJulius Group It’s not the great idea that… Read Full Article