This guest article is brought to you by Nobelbiz.com, a sponsor at the 2022 Customer Service Revolution. We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. Integrating Customer Dynamics’ Safe Select tool, NobelBiz OMNI+ now allows contact centers to run omnichannel… Read Full Article
In the 2021 State of Customer Service, Five Star Call Centers discusses the post-pandemic effects on the customer service industry. By Joel Sylvester, Chief Marketing Officer, Five Star Call Centers Each year, Five Star Call Centers shares the State of Customer Service to shed light on trends and insights that impact the customer service industry. Our team… Read Full Article
Are you ready to Be Unstoppable in 2021? No matter what came before, you can learn from it, set a new course, adjust your sails, and get underway again. All you need is a worthy destination, a sturdy platform, an able crew, a chart of way points, and a fitting mindset to power your progress…. Read Full Article
Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and CEO of Zane’s Cycles, said in 2011 that “customer service starts when the customer experience fails.” How right he is! If you want to stop people from calling customer service, make the customer experience perfect. Of course,… Read Full Article
I attend a lot of franchise conferences in Las Vegas. When you look around Las Vegas, gambling seems to a very profitable business, right? But you also see a ton of competition. And no matter where you play, it is basically the same games! What is really the difference between one casino and another? Let… Read Full Article
The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees. The DiJulius Group works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Chick-fil-a, Nestle, Marriott Hotel, PWC, Celebrity Cruises, Progressive Insurance,… Read Full Article
This article is brought to you by Nick Glimsdahl, MBA. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. VDS is a client-first consulting firm focused on strategy, business outcomes, and technology. When you work with VDS, you benefit from a reliable, structured process that will help you assess your current technologies, align your business… Read Full Article
This guest article is brought to you by Mark Moses, speaker at the 2019 Customer Service Revolution. In business, “good” is a four-letter word. Settling for “good enough” when you’re trying to grow a business is just that: settling. Complacent CEOs are just setting themselves up to get passed by competitors who aren’t settling, who ARE thinking BIG…. Read Full Article
This guest article is brought to you by Mark C. Perna, speaker at the 2019 Customer Service Revolution. Apprenticeships, once considered an “old-fashioned” training pathway limited to very specific trades, are gaining ground today as a highly effective and efficient route to a rewarding career. According to a recent survey, 62 percent of Americans believe apprenticeships… Read Full Article
This guest article is brought to you by Andy Bailey, speaker at the 2019 Customer Service Revolution. When I was building NationLink Wireless, I attended the Birthing Of Giants entrepreneurship program―based on Verne Harnish’s book Mastering the Rockefeller Habits―at the Massachusetts Institute of Technology. I vividly remember this comment from an instructor: “Eighty-five percent of you will leave here and… Read Full Article
