Category: A Customer Experience Action Statement
A clear purpose of why the business exists. First and foremost every organization that provides superior service has a strong Customer Experience Action Statement that creates a clear direction for everyone in that business. The true underlying purpose of what an organization brings to the community and why your Customers buy from you that they couldn’t get elsewhere.
Customer Service in the Payday Loan Industry
September 24, 2013 | By: John DiJulius
In Default – The payday loan industry has one of the worst ethical business reputations going. The industry has been heavily criticized for irresponsible lending, applying outlandish interest rates, charging excessive fees, aggressive debt collection and even occasional fraud. The government has stepped in and put in many radical regulations, and as a result, payday… Read Full Article
