177: Becoming, and Excelling as, a CXO with Debi Bush
Becoming, and Excelling as, a CXO
In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client experience, but she has also championed World-Class Customer eXperience Trained (WCCXT) certification for an elite group of 280 companies and created the first-ever CX peer and accountability group that is complemented by continuing education sessions with The DiJulius Group.
Learn:
- How Debi prepared to become a CXO
- How she gets executive buy-in around CX
- How she gets department buy-in around CX
- What Debi has accomplished as the CXO
- How Debi & TMT built a CX certification program for their clients to go through
- What advice Debi would give to an emerging CXO
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
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