Russia’s Customer Service Overhaul
February 18, 2014 | By: John DiJulius
Your Director of First Impressions
Category: Secret Service Systems
Utilizing Customer intelligence to personalize their experience, and engage and anticipate their needs. Create Secret Service systems that easily enable front-line employees to personalize the Customer’s experience by engaging them and anticipating and delivering on their needs. Having great standards is not enough, you now need to systemize those standards in order for them to be realistically delivered on a consistent basis.
Disney launches Secret Service bands
January 15, 2014 | By: John DiJulius
Restaurant shuts down for Attitude Adjustment
Fast food companies must engage
April 18, 2013 | By: John DiJulius
Fast Food = Eat it Fast – McDonald’s, the fast-food giant, whose restaurant sales in the U.S. have been on adownward slope, is pushing franchisees to improve staffing and service amid mounting complaints about rude employees. McDonald’s executives recently shared that 1 in 5 Customer complaints are related to friendliness issues, “and it’s increasing.” The… Read Full Article
Transaction or Interaction
March 07, 2013 | By: John DiJulius
Too Transaction Focused – Businesses that only focus and train on speed and quality end up having employees who make their Customers feel like a transaction rather than an interaction. Before reading any more, listen to this phone order conversation of a Customer ordering a pizza. Did you catch it? Did you hear it? That… Read Full Article
