1. Customer Service Feature Story Meet The Most Liked Person I Have Ever Met Some people are “connectors” by nature. I have long marveled at how easily my brother-in-law Eddie Cheyfitz connects with total strangers and builds amazing relationships. He is one of the most liked people I have ever met. He and my sister… Read Full Article
5 Quick Tips To Help You Make Price Irrelevant 1. Customer Service Feature Story The Chief Marketing Officer Position Is On The Decline Branding has changed. It is no longer about building a perception in your customer’s mind. In the age of smartphones and social media, customer experience is the new branding. Customers are defining… Read Full Article
This article is brought to you by Nick Glimsdahl, MBA. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. VDS is a client-first consulting firm focused on strategy, business outcomes, and technology. When you work with VDS, you benefit from a reliable, structured process that will help you assess your current technologies, align your business… Read Full Article
5 Quick Tips To Help You Make Price Irrelevant 1. Featured Article The Rise of The Human Relationship Debt Crisis Is it a good thing that more and more businesses are offering non-human contact options? The technological revolution has definitely shown us that human-less interactions, like using self-service channels, can provide faster and more convenient… Read Full Article
The Best Customer Service Articles from 2019 The results are in, and here are The DiJulius Group subscribers’ favorite articles of 2019 ranked by popularity. I recommend printing and reading any you missed and sharing this list with your team. Want to keep your leadership team motivated about Customer service all year? Sign them up for our… Read Full Article
5 Quick Tips To Help You Make Price Irrelevant 1. Customer Service Best Practice Are You Sure You Know Why Your Customers Are Loyal? By Jess Pischel Jed’s Barbershops in Salt Lake City, Utah provides more than great haircuts—Jed’s provides an exceptional customer experience. They are unique in the sense that they do not take… Read Full Article
1. Lack of Executive Sponsorship – Just because you say you’re committed to your company’s customer service; your actions don’t lie. Annual customer service training is like deodorant, it wears off and the odor comes back. It is a proven fact that any big initiative, project, or revolution has to have the support of the… Read Full Article
How To Be the Partner Your Clients Can’t Live Without If you are a business that serves other businesses (B2B), someone’s vendor, it is even more critical that you deliver a world-class customer experience, otherwise, you are always in danger of being replaced. As you know, every company, including yours, constantly examines its budget and… Read Full Article
Can You Keep Quiet Longer Than 18 Seconds? Providing excellent customer service starts with how well we listen and manage customer expectations. The highest form of respect we can show another person is genuinely listening and giving them our undivided attention. However, the listener also benefits dramatically, because it is only when we are listening… Read Full Article
