First Federal Community Bank Focuses on Employees, One Chapter at a Time!
First Federal Community Bank, based in Dover, OH, is focused on delivering a world-class client experience and a great employee experience to its team members. First Federal has conducted the World Class Leadership workshops and World Class Internal 
Culture workshops to establish leadership and internal communication standards. They have taken that focus a step further by starting a book club reviewing the book “The Employee Experience Revolution.”
The Book Club is made up of team members who are involved in training, HR, and marketing across the organization. All departments that have several internal interactions regularly. The book club was founded by the First Federal Experience Project Lead, Corianne Kocarek, and they follow a weekly schedule. Each week, the group reads a chapter of “The Employee Experience Revolution” and then gets together for a lunchtime discussion of the chapter. 
They discuss what they learned in the chapter and how it relates to their departments. Through their conversations, they have uncovered some small gaps in internal communication and other areas of opportunity to improve.
After this group has completed the book and its meetings, a second group, made up of mid-level managers across the organization, will be created to go through the same process. First Federal will continue to search for ways to improve its internal culture and employee experience, one chapter at a time.
If you would like to create your book club focused on employee experience, Corianne graciously shared the schedule she made for their club. Feel free to plug in the dates that work for you and get started. If you need some copies of “The Employee Experience Revolution”, you can order them here.
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