Real Customer Service is the Right People, Doing the Right Thing, at the Right Time Business is like a machine – perhaps that’s why they call it “industry”. In order to run optimally, a machine needs to be taken care of with high-quality parts and appropriate maintenance. In your case, those parts are employees, and… Read Full Article
The 2014 Customer service Hall of Fame – 24/7 Wall St. commissioned Zogby Analytics to conduct an on-line national survey in which 2,500 randomly chosen respondents rated Customer service at 150 of the best-known companies in the country. Fifteen industries are represented in the study. It probably won’t surprise you that for the fifth consecutive… Read Full Article
As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is still no substitute for the personal experience that comes from dealing with another human being, some websites are employing very personalized tactics. To illustrate my point, I’ll relate two recent experiences that highlight the similarities:… Read Full Article
Making boring task an Experience
Apple -Top Brand Customers cannot live without – For the third consecutive year, Apple was named the top brand consumers can’t live without. Other companies that consumers couldn’t live without were Amazon, Dell, Coca-Cola, Google, Microsoft and of course Starbucks – former presenter at the Summit. Are you brave enough to ask the tough questions?… Read Full Article
Developing a Comic Vision® – Tim Gard is the creator a Comic Vision®, which is the ability to become more resourceful and resilient at work and in your personal life. Through Comic Vision, Tim shares a rejuvenating and immediately applicable message teaching people how to increase morale while enhancing productivity and everyday enthusiasm, helping people… Read Full Article
The Experience Economy
