The DiJulius Group Chief Revolution Officer John DiJulius talks with Leslie Shreve Founder and CEO Productive Day® Workload Management and Productivity Expert, Creator of Taskology® The Science of Getting Things Done Leslie shows executives how to increase efficiency and productivity by up to 300% in as little as 4 weeks, gain 1-2 hours back… Read Full Article
Company Fires Employees Who Admit Being Stressed / What is your word of 2025? How one company Received 225 “5-Star” reviews in one year / Gen Z will not wait on hold How one company Received 225 “5-Star” reviews in one year It took Outer Banks Blue Realty Services, a property management company, ten years… Read Full Article
Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring Chief Revolution Officer John DiJulius discusses how today customers are suffering from survey fatigue. There may be better ways to measure your customer satisfaction than surveys. John shares the best KPI’s and how every business should have an ROX (Return on eXperience)Dashboard…. Read Full Article
Today’s episode is from a live Q&A with The DiJulius Group Chief Revolution Officer John DiJulius, during which he answered questions from business leaders on how to be more effective leaders. Links: The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The… Read Full Article
The Best Customer & Employee Experience Content of 2024 We’ve gathered the favorite blogs, podcasts, and videos over the past year and compiled them here for you to bookmark, share and enjoy! If you’re not currently subscribed to each of these, we’ve included links for you to do that below. Read Our Top Customer &… Read Full Article
Developing Your Team Members The DiJulius Group Chief Revolution Officer John DiJulius talks with Dr. Nathan Unruh. Dr. Nathan Unruh is a visionary leader and successful entrepreneur dedicated to enhancing people’s lives. With decades of experience in the chiropractic field, he has expanded his reach to start a diverse range of businesses. He is… Read Full Article
Be A Warrior in Business In this episode, John welcomes NIP & RITA SINGH, founders of S&A Consulting Group, a global resource management consulting company, and most recently, best-selling authors of a brand new book, Be A Warrior In Business: How To Develop Resilient Organizations and Teams Learn: What it means to “Be A… Read Full Article
#1 Hated Company files for Bankruptcy / Don’t be a Disney Boss / Stop Sending Your Customers Holiday Gifts / America’s Most Trusted Brands Do Not Send Your Top Customers Holiday Gifts Your customers don’t want your brownies – As 2024 comes to an end, businesses start thinking about how they will show their appreciation… Read Full Article
Creating Your Customer Experience Action Statement Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization’s customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they… Read Full Article
Stop Blaming the Younger Workforce The most common complaint I get from my audiences and consulting clients is about how bad the young labor force is and how this generation doesn’t want to work hard. I cannot disagree more. I also believe this is a crutch many leaders use to avoid building a better employee… Read Full Article
