Secret Service Summit Lineup
March 04, 2015 | By: John DiJulius
Hotel Concierge takes on Guest’s above & beyond challenges – We all know that one of the best jobs you can have, if you enjoy make Customers happy, is as a hotel concierge. However, a guest staying at the Hotel Indigo in San Antonio tested to see how far the concierge would go to accommodate… Read Full Article
Don’t be a Grudge Buy
February 25, 2015 | By: John DiJulius
Grudge Buy – There are businesses that people enjoy experiencing like a visit to Starbucks, a weekend at The Ritz Carlton, shopping at Nordstrom, or a visit to the Spa. Then there are businesses that Customers dread, wish to avoid, and it frustrates them that they need to waste their hard-earned money there. These are… Read Full Article
Should You Offer a Price Match Guarantee?
February 18, 2015 | By: John DiJulius
Employee mindset is wrong – Ask your employees this question: If your Customers told you that they could get what you sell from some place else for significantly less, what would you do? What would you say to keep them? You will probably be disappointed at their answer. Too often when faced with that same… Read Full Article
